[Resolved]  Club Factory — refund not received amount 245

My order no.is SO92046389. I had placed an order which was cancelled from club factory coz it was out of stock. I was told I will receive a refund. N when i checked the status, it showed withdrawal success on 7th March. I kept chatting about the same that I haven't received any refund n no withdrawal amount given. Today after continuous request, i came to know that the amount has been transferred to a wrong paytm account. When i asked the cistomer service to reverse it coz it was their fault...they kept blaming me that i asked to trf to that account. Now it looks like some employee from club factory has done this fraud. That's y they are not refunding as it must have gone to some of their known account. Never expected club factory to do this. Please revert, how do i get my money back
+2 photos
Was this information helpful?
No (0)
Yes (0)
Apr 21, 2019
Complaint marked as Resolved 
Verified Support
Mar 21, 2019
Club Factory Customer Care's response
Dear, our stuff have no access to steal customers' money, if you think your account is stolen by someone, please change your password.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information