Club Factory — refund withdrawal not received

Address:

01, Dhanvantri Shri Ram Sai Darshan,"C" Bldg., Rambaug Lane Opp. Mulji Nagar, Off. S.V. Road, Borivali (west), Mumbai City, Maharashtra, 400092

I had asked for a refund of my order on clubfactory. I was given the refund into my clubfactory account with an option to withdraw the refund which i did to my paypal account. However, its been 10 days and the money has not been procesed to my paypal account. I have sent several emails to clubfactory but no response from them.
I contacted paypal and they have told me that the refund has not been processed as yet from clubfactory.
Would like to know what action i can take to get this resolved.