Club Factory — return is not picked up from 45+ days even after multiple follow ups

I have raised a return picked up request on 09th dec’19 as the received product quality is bad. After this there was no call or info received on return pickup. I have called customer care atleast 16 times till now and every time they say the return will be pickedup the next day but it never happened, even in chat it was confirmed that return pickup will happen n every time they send a screenshot.
My calls are abruptly disconnected 3 times (Customer care agent monika), when i tried to escalate to the manager, no one is available and they say they will call me back which never happened.
Can you get this return picked up and refund the amount asap! Details in the attachement

Best regards,
Prashanth
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