Club Factory — shoes, amount deducted from the account, but product not received

Address:

490026

Sir / mam, i had ordered a casul shoes, from ur club factory app. I had make a instant payment of the amount rs 1002 through by the internet backing. But i didn't get my shoes till today it's 14th only i got 2 mgs frm ur side, 1 st is [club factory] payment for your order no. So11628086 on club factory app has been confirmed. You can check your order status in the app. & 2nd is [club factory] your order no. So11628086 has been shipped by delhivery. Your tracking number is[protected] here: https://app.fromfactory.club/order/SO11628086/detail. so can u plz tell me when i got my shoes of amount back