Club Factory — shoes refund

Address:

House no. B-74, Lane-1, Prem Nagar, linepar, Moradabad, Uttar Pradesh, 244001

I ordered a pair of shoes from club factory and my order no. Is[protected] and size of the shoes was small, i did applied for refund and the product reached till their center but my refund was rejected stating that the product was wrong. I had even talked with customer support and my complaint was registered three times with them but at the last time i was given complaint number and i haven't still got any update from them. I want my money back. I cannot settle for zero amount as it is their mistake that they have completely wrong size chart. Please help!