[Resolved] Club Factory — someone else withdraw my money
Chennai, Tamil Nadu, India
SwSwapna Namasivayam on Mar 14, 2019
I have returned a product and they have refunded my money on 1st feb'19. But it is showing tat i have withdrawn the money through paytm on 6th mar'19, but i have not done. I called the cust. Care, they are trlling i hv withdrawn to paytm no.[protected], which is not my number. They are not ready to give me any proof. They are rude. I am telling them tat i feel it is been hacked, y should i claim if i have withdrawn. I am not leaving this isdue, otherwise i wl escalate in to mr. Vincent lou ceo. Pls resolve it asap.
Order no: so82011556
Ph no: [protected]
Complaint marked as Resolved Apr 15, 2019
Verified SupportClub Factory Customer Care's response, Mar 15, 2019
Hi, our employees have no access to withdraw money from customers' account.
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