[Resolved] Club Factory — someone else withdraw my money

1 Review
Chennai, Tamil Nadu, India
 Swapna Namasivayam on Mar 14, 2019
I have returned a product and they have refunded my money on 1st feb'19. But it is showing tat i have withdrawn the money through paytm on 6th mar'19, but i have not done. I called the cust. Care, they are trlling i hv withdrawn to paytm no.[protected], which is not my number. They are not ready to give me any proof. They are rude. I am telling them tat i feel it is been hacked, y should i claim if i have withdrawn. I am not leaving this isdue, otherwise i wl escalate in to mr. Vincent lou ceo. Pls resolve it asap.

Order no: so82011556
Ph no: [protected]

someone else withdraw my money
someone else withdraw my money
Complaint marked as Resolved Apr 15, 2019
Verified Support
Club Factory Customer Care's response, Mar 15, 2019
Hi, our employees have no access to withdraw money from customers' account.
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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    Club Factory - someone else withdraw my money