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[Resolved]  Club Factory — taking long time to deliver the order

I have ordered 11 items on 28th of January, now it has been a month but yet not delivered. Before also I have ordered it before also it came in 15-20 days. But this order is taking a long time to deliver. In the app it keeps showing that Your order is in Indian custom it may take 2-5 days. It has been 2 weeks showing the same. I have payed the money also. Then also it is taking very long time to deliver.
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Complaint marked as Resolved Apr 3, 2018

Complaint Status


[Mar 02, 2018] Club Factory customer support has been notified about the posted complaint.
Verified Support
Club Factory Customer Care's response Mar 03, 2018
Dear so sorry for the inconvenience,could you tell me your product order number? So that we can help you as soon as possible. Have a nice day. And please re-star 5, thanks.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

My order seems to be canceled automatically when my order was in customs clearance. Please do not cancel my order. Please help me
Canceling pending.
Order no.-SO[protected]

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    Customer satisfaction rating
    21%
    Complaints
    5450
    Pending
    0
    Resolved
    1150
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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