[Resolved]  Club Factory — unable to return guest order

Address:

411045

I have ordered dress from club factory which is of worst quality and want to return same, but unable to do same.
On app it says create new account to return and tried with new account it says already registered account.
The are misleading customers and not allowing returns, talked with customer care they are not responding correctly.

My order number: SO[protected]

I tried to return it by creating 3 different accounts, still they don;t allow return and on site while purchasing item was eligible for return.

Attaching screen shot from club factory app.