[Resolved] Club Factory — very bad quality

[Resolved] Club Factory — very bad quality

D Damini patel

SO96502765 my order number I already paid 634/- I want to return this product. I apply for return since Product far different than actual image. I used 65 rupees coupon that also they will not return as per there policy they will not return coupon amount.. why??? They also asked me to pay 90 rupees extra too... Why ?? By paying 155/- getting nothing. What is the logic?? I tried contacting customer care and all but no one is solving my problem +1 photos Was this information helpful? No (0) Yes (0)
Apr 22, 2019 Complaint marked as Resolved Verified Support Mar 22, 2019 Club Factory Customer Care's response Hi, if you used the coupon, it means your payment is less than the actual amount, thus we donot return that part. As per rvp fee, we bear this charge only when our customer got defective or wrong item, it is written clearly in our return policy. May 10, 2019 Updated by Damini patel Product details are misleading
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Comments

Raj krm

from Bengaluru, Karnataka

Club factory why to charge 90 rupees for delivery fee if you had provided the faulty or defective items. What customer mistake n even though u r snatching 90 rupees from customer. That's wrong policy. That's call fraud. I[censored] do in India which has crore of population then this 90 rupees can easily be 90 crore rupees. That's fraud policy. Police FIR should be governed for this matter seriously