[Resolved] Club Factory — why the money is freezed

sahithya srinivasarao

from Kanchipuram, Tamil Nadu

Address:

Eluru, West Godavari, Andhra Pradesh

This was the second time i used club factory. I placed an order but as it was not upto my expectation i returned it and the money is refunded to my app balance. When i placed an other order i tried to use app balance at that moment the amount was freezed. How do i get my money back? Really it was a worst experience with the club factory. I want my money back. Plz resolve this as fast as possible.

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May 21, 2019

Complaint marked as Resolved

Verified Support

Apr 19, 2019

Club Factory Customer Care's response Dear, you have probably use balance as well as third party payment channel together to place the order. The balance is frozen temporarily, after third party payment is finished the order will be generated.