Club Factory — wrong item received and refund denied.

Address:

Near Datta temple, kharde bk tal. Shirpur dist. Dhule, Maharashtra, Dhule, Maharashtra, 425405

I bought black boat bassheads 100 earphones from clubfactory for ₹399 and what I end up getting is red used earphones with only one earbud. I filed a return request to them. The item is delivered to their warehouse and they denied my refund by saying the item failed quality inspection. Even their customer service representative refused to solve the problem twice and I'm still stuck. I am sharing two pictures of what I bought and what I recieved. Upon asking for phone number, they provided fake phone number, I have also screenshot of the chat. Please help.