[Resolved]  Club Factory — wrong product and wrong color delivered

Address:Indore, Madhya Pradesh, 452010
Website:www.clubfactory.com/home.html

I placed an order for 3 wallets of the color pink, wine, black. The pink one delivered is dirty but it's ok its the same as i ordered. But the black one is of wrong patterned and wine one is the wrong color delivered, they gave me blood red color wallet which has inside color as pink. The company offered me compensation s of 50 % but i just asked them to refund the return shipping charges along with product refund. I have a screenshot in which they said they will refund it as its there fault but now again they are saying that i had to bear the shipping charges. Moreover, these guys do not have a customer care number for complaint. They only talk to chat support. Please help me to get the refund of my return shipping charges. Please find the attached images of the product i ordered and the product i got.
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May 24, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Club Factory Customer Care's response
Dear,
If the app support team said they'll make refund for the return shipping fee, please back to the app support chat and let them make refund for you. Or you can send us a email to the email address: [protected]@fromfactory.club. Then we'll check it and make refund for you.
You can find our contact number on our app as follows: Account>Call Customer Service.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.
Complaint comments 

Comments

Plz help me .do not show my order.

If you want your money back then email complaint to following address:

cp.[protected]@delhipolice.gov.in
[protected]@nic.in
[protected]@nic.in
[protected]@nic.in
[protected]@nic.in
dcp.[protected]@Delhipolice.gov.in
[protected]@delhipolice.gov.in
[protected]@clubfactory.com
[protected]@gmail.com
[protected]@clubfactory.com
[protected]@fromfactory.club
[protected]@nclt.gov.in
[protected]@gov.in
[protected]@nclt.gov.in
[protected]@nic.in
msisodia.[protected]@gov.in
gopalrai.[protected]@gov.in
imran.[protected]@gov.in
moh.[protected]@gov.in

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