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Club Group Of Hotels — Membership gained through fraudulent and unethical methods

Dear Sir/Madam,

I applied for the membership of Club Group of Hotels through the now defunct office in the Ansal Plaza Mall, Palam Vihar, Gurgaon. At the time of applying for membership, I was informed about the following benefits that came with the membership:

1. 1 free package of 5 N/6 D in India
2. 1 free package in India similar to the above
3. 1 free package of international holidays of 1 week via DAE
4. 10 Weeks of holidays in India/Abroad

However, till date they have failed to honor a single commitment they made at the time of seeking my membership.
Please find below the list of frauds that they have committed:

1. After getting the full amount of INR 91, 310 from my side, they claimed that they were not providing any complimentary international holiday which was a direct contradiction of their initial commitment.

2. Upon enquiring about the DAE membership card for international holidays, they informed me that they were no longer providing DAE membership but some RCI membership for which I had to shell out an extra INR 15000, again a clear violation of their commitments.

3. Till date they have provided no login details to view one's membership details which they promised over email.

4. Every time I tried to avail the free packages I was denied the booking due to one excuse or the other. I requested for booking for their Nainital resort, but was told that the resort was full. Same thing happened recently when I requested for the resort booking for Goa. The truth is that they are only misleading me. They do not intend to provide any services at all as they have pocketed all my money and now they feel that there is no need to serve me.

5. They have very limited presence with negligible list of so called resorts with them but they never share any information regarding the number and size of their properties unless they are specifically asked for the same.

6. There is a complete lack of transparency in their professional conduct. They never kept in touch with me, never provided any information on a pro active basis. I always had to send them emails/call them to get any information.

As a customer I was misguided, totally misinformed and lies and deceit were used to gain my membership. I have a hand written note from their representative Mr Pradeep (Ph No: [protected]) where he has clearly written a one week world DAE tour as one of the benefits.He was fully supported by his subordinate Ms.Sonia(Ph No: [protected]) in this "conspiracy". Both of them clearly cheated me and got my membership through unfair practices.Such unprofessional and disgraceful behavior was not expected from their organization. I wrote them countless emails, called them up multiple times but they came up with excuses every time.Whenever I asked for refund of my amount for the want of any service, they flatly refused by saying that it was against the agreement. I even contacted their customer care head Mr Rakesh Giri(Ph No: [protected]) but to no avail.

Moreover I went through some of the internet reviews regarding their company and there are lots of people openly saying that it is a fraud company that has cheated many people out of their hard earned money. As a customer, it was very disappointing to see internet flooded with such comments about a company I invested my hard earned money in.

I request you to take strict action against them as their activities are tantamount to fraud. I request you to get me money refunded and teach these fraudsters a lesson by closing down their fraud company and putting them behind bars as they are a menace to the society.

Please find below my details:

1. Name: Ashish Sood
2. Membership No: NAMC-5263
3. Amount Paid: INR 91310
4. Membership application date: 13 Dec 2015
5. Email ID: [protected]

I have attached the receipt as well as the handwritten note from their employee.
Please let me know in case further details are required from my side.

Warm Regards,
Ashish Sood

Complaint Status

[Jan 28, 2017] Club Group Of Hotels customer support has been notified about the posted complaint.
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    Club Group Of Hotels Phone
    +91 59 4725 3234
    +91 59 4725 3233
    +91 59 4725 3232
    Club Group Of Hotels Address
    Ramnagar, Nainital, Uttarakhand, India - 244715
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