| Address: | CLUB JIVA A division of M/s Holiday Kart Private Limited, 65, Level 1, Dewan Center, S.V. Road, Jogeshwari West, Mumbai, Maharashtra, India - 400102 |
To,
The Managing Director,
CLUB JIVA
A division of M/s Holiday Kart Private Limited,
65, Level 1, Dewan Center, S.V. Road,
Jogeshwari West, Mumbai,
Maharashtra, India - 400102
Dear Sir,
It is humbly submitted that I along with my wife met with your promoter / representative named as Ms. Ritu Shah at Vadodadra on 12.08.2018, who verbally convinced me for taking membership of “Club Jiva” run by your company i.e. HKPL, registered office is at 65/Level-1’Deewan Centre, S.V. Road, Jogeshwari(w), Mumbai and also assured that several attractive services and superb facilities and comfortable accommodation will be provided by club jiva and club jiva have tie-up with several Five star hotels all over the India and abroad. They also assured us that if in case we find anything unsatisfactory the money which has been held of an amount of Rs 90000./- by club jiva (paid vide Receipt No - MUM19063- attached herewith)will be refunded within seven working days. Getting convinced with such attractive scheme I signed the agreement and at that time of the signing of the agreement the network of my mobile was not available thus I was not able to cross check the aforementioned statements stated by your representative and status of Club Jiva . The time which they gave me to become member was too short to go for any such an inquiry / cross check regarding the services as they said that period of just an hour was the only time I could avail those services within the discount offer so I was badly confused about the decision and getting falsely convinced I signed the agreement. After that I never had services which were promised during enrollment. When i asked for DAE Login (for which I am eligible as per attachment), I never got reply in a convincing manner. I am not able to utilize any of the services promised by Club Jiva since 2018. It was a big shock for me and my family.
It is informed to cancel my membership and refund the amount which has been held up by your company in the name of Club Jiva in the same account from where it has been paid.
Date of Transaction - 12/08/2018
Amount paid - Rs.90000/-
Receipt No - MUM 19063
Through : SBI Credit Card
Membership No. CJ/AK/1300
Request to kindly refund the said amount without any further delay to the same account from which it is debited.
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