[Resolved] Club Jiva Lifestyle & Leisure Unlimited — Not processing the refund - no proper call/email support. Tricked and cheated | |||||
Clubjiva membership ID - CJ/AA/B/C524 Demanding refund of Rs 57000 Date of the incident/membership joining date[protected] Company website - http://clubjiva.in/ Details of the company- Club Jiva, Goa Sales Office La Calypso, 7/129 B, Saunta Vadoo, Calangute-Baga Road, Bardez, Goa - 403516. Mumbai Office Club Jiva, 65, Level 1, Dewan Centre, S. V Road, Jogeshwari West, Mumbai – 400102. Complaint Description Please be aware that there will be few guys roaming near Fort Aguada - Siolim Road junction and also in Dona Paula view point. They use to approach couples saying that as part of their company's (Club Jiva Holiday ) anniversary celebration, they choose couples randomly and issue the scratch cards. They then will ask you to open it and some hints will be displayed like 'You Won'. They will further explain that you will definitely get one of the gift a Holiday package, Cash, LED TV etc if you visit our resort and join us for today's dinner. He then introduces us one of the Club Jiva Holiday representative and started to explain about his company, deals etc. Obviously he is well trained and experienced in convincing people. They make all sorts of approach which will definitely make us feel that yes these deals are worth it. Later I realized no such company anniversary celebration happened that night. The gift given was again a holiday package which is not a big deal for them. Also later I realized that what else we can expect from such company. Then googled Club Jiva. First thing I see is their bad reviews. So many complaints from people who got cheated/tricked by not satisfied with what they have received. Basically Club Jiva failed to deliver which they committed during presentation. Then called some of the people who logged the complaint and shocked to hear worse things about them he later explained me about 30+ people who fell for Club Jiva's trap. With so much of shock, disappointment and frustration and during also my financial situation was also changed due to an emergency, called and emailed Club Jiva saying that I am not happy about the membership and I will not be able to pay the rest of the EMIs due to my current financial position. What else you can expect from them. Mobile is switched off most of the time and getting auto generated replies for emails. Had made 100+ calls. They hardly pick up and give no proper response. Kindly help me from this. My email id - ashique.[protected]@gmail.com Ph - [protected] Was this information helpful? | |||||
Dec 9, 2015 Complaint marked as Resolved My request has been taken care hence resolved. Club Jiva was kind enough to understand my situation and resolved my issue. Club Jiva customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
I spoke to the customer support representative and the level of support provided to me has totally changed the image of Club Jiva. A Big Respect to her and other staffs who aims for the satisfaction of the customers.Truelly you guys are amazing.
I should also admit that calling you on Diwali Holidays and expecting a response it not correct. I shall take that complaint back. Wish I have an option to remove the complaint from this portal. But sorry and apologies for that.
Once again I should say that I am very happy for all the efforts that you put in for the satisfaction of the customers. I am happy that I had a quality conversation over the phone and you (The Customer support representative and The Director) have gone to the next level to understand my financial problem and have taken care of it in a positive note.
Kudo to you Club Jiva!!!
Thank you!!!
I should also admit that calling you on Diwali Holidays and expecting a response it not correct. I shall take that complaint back. Wish I have an option to remove the complaint from this portal. But sorry and apologies for that.
Once again I should say that I am very happy for all the efforts that you put in for the satisfaction of the customers. I am happy that I had a quality conversation over the phone and you (The Customer support representative and The Director) have gone to the next level to understand my financial problem and have taken care of it in a positive note.
Kudo to you Club Jiva!!!
Thank you!!!
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+91 88 6715 6777
+91 81 0878 5544
65, Level 1, Dewan Center, S.V. Road, Jogeshwari West, Mumbai, Maharashtra, India - 400102
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It is big scam, I would like to suggest you to call all of the person who got cheated by them and written there phone number here and if possible try to meet them and convince them to file a combined legal case or consult any advocate. Although it is very tough to get your money back in this type of scam but atleast you can try your level best. All the best
Rashid Imam
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