Club Jiva — not getting refund in the stipulated time given by customer care and agent

On 3rd feb.2019 in our goa vacation club jiva associated made us to pay our hard earned money i. E. 60, 000rs. For joining 5years membership in the same manner everyone mentioned taking us in la sunila hotel near arpora. After which they stopped to attained our calls and we get they have provided false no.
Next day we reach police station, they called their associate head kalpana biswas who agreed to cancel and refund full amount and given us in writting on stamp paper that our money will be refunded within 30days, same email we got from their customer care too.
Its been 30 days and she has stopped to take our calls after a week. And no refund had been generated.
Cj/ls/c1155 this is our id. Solve our matter asap else we have to take legal actions. As we have all proofs video recordings and papers.