[Resolved]  Club Jiva — Refund of subscription

Address:

Mumbai City, Maharashtra, 400102

Hi,
I am prashant and was on holiday in nainital when on the pretext of free gift, the whole family was invited for a presentation. I applied for membership and paid rs 60000 by credit card to the company. The manager there as one mr nirav mistry. This had taken place at 1200 hrs. When I went back to my room, I got to know of the reputation of the company and its half truths that were told during the presentation where it was shown having 33 home resorts while in reality the figure is much less. I also saw the large number of consumer complaints on the internet against the company and its services. Feeling utterly cheated, I called the manager mr nirav mistryback in 2 hours ie by 2 pm asking for cancellation. He assured me that the refund will be done soon and convinced me not to raise the issue with the company. Till date there is no action by the company and neither is there any communication from them regarding status of the refund. On 7 apr I called up on the company helpline and was told to send an email asking for refund. I have not heard from them too. Mr nirav has gone missing and has sent an emIl saying that he has lost his mobile and asking for my contact number. After that there is no communication from his end too. The call centre of the company always shows all the agents being busy. Please help me get my refund back since I had decided to terminate the membership almost immeciately but unfortunately had paid the company through credit card. Also advice on the means of escalating this issue to the legal level in case required.