[Resolved]  Club Jiva — Regarding deposit amount for membership not refunded

Hi, The fraud happened to me and my husband also. We went to visit Goa recently in November-2015, and we were caught by Club Jiva agents in Dona Paula on 9th November-2015, saying that we are so lucky that we got a gift and to bring that gift we have to go to the one of their own resorts which is Sandalwood Hotel & Retreat Vainguinim Beach, Dona Paula, Panjim, Goa. the people who caught us did not give us a moment to think and immediately asked us to follow them on their bike.(WE had also rented a scooter) . . Once we reached there, these Club Jiva employees made us sit for 30 minutes and in the meanwhile asked us to show our ID Proof & Credit Cards that we have and asked us all our personal information on how much limit do we have in these credit cards. Then took the Xerox copies of my Pan Card and all Credit cards that we had and they told us that it is important for them to take these copies to give the Gift. After that they said we have to attend some presentation of 1 hr. however Unfortunately the presentation went for some 3.5 hrs. Then they brought some other employees of Club Jiva, and these three employees took back our gift card first without scratching the options on it and then took us to one another office room inside the same Sandalwood Retreat to give us Presentation on Club Jiva, and during that time, Their 3 Sales Agents i.e. Arpit Srivastva, Rishi Thakur, Shruti Pandey, from Club Jiva Marketing team, gave us a booklet and list (Xerox copy) of 77 IRA list of resorts, where-in they repeatedly informed us that once we pay the entire amount, and the maintenance amount of Rs. 5500 once in 2 years, there is no need for us to pay anything else While utilizing our holiday week in any of the 77 IRA list of resorts plus the 8 own Home Properties of Club Jiva (Which Club Jiva employees informed that these 8 resorts completely belong to them for a lease of 99 years), plus 2 hotels/resorts in Switzerland. Also, one another commitment was given to us that if we become a Club Jiva member we shall receive the DAE Gold Advantage card valid from 2016 (day of activation) till 25 years. And additionally they also promised us that in Bangalore, we would get the 25 years membership of The Club (Mysore Road) Bangalore, valid from 2016 (day of activation) till 25 years, and we need not pay anything for it. We wanted to check on any feedback of Club jiva as We wanted to check the credibility and goodwill of Club Jiva amongst their members/customers on cellphone internet or by calling our friends, who have similar memberships, however we could not get any mobile network at their Club Jiva sales office (we suspect after discussing with other victims that they had used cell phone jammers, and mixed sedatives / suspicious chemical in water and coffee.) . Due to tremendous persuasion and Pestering and repeated forcefully offer from Club Jiva Employees/agents, we seem to have been Misled/misrepresented /cheated to take the club jiva membership, When we asked about what are their terms and conditions, they said there is no harm in paying first as they have a 30 days refund policy, wherein if a member is not satisfied, he can ask for full 100% refund of his membership amount. When we asked them to give it in writing, they informed us that first we should pay the money, and in the meanwhile, they are asking Kalpana J Biswas (one Club Jiva employee) to type all these terms and conditions that they informed us and bring. We paid 30, 000 rs. We asked the documentation and after taking all our money, they gave us the agreement and asked us to sign it first as we have already paid the money and asked us to go through it afterwards once we reached our place. That is the first time we suspected and asked them to give all their commitments and promises in writing on email to us, which they said they would do next day, and we are going to get a welcome kit from their Mumbai Support office. After that we were informed the Gift option as B which is same Free Holiday option that Club Jiva gives for all the customers as usual, after only pretending the other gifts, in order to Lure and bring the people to their rented office where their Sales/Marketing team can fool them with all fake commitments and trap them in an unfair and illegal manner, and duping/cheating them of their hard earned money (and never fulfil any promises/commitments made earlier and illegally use their money as an investment amount in Club Jiva business sought by misrepresentation and unfair means. We came to know about their modus operandi just next day. In evening when we reached our place, we checked their feedback and credibility on internet and we were shocked to know that Club Jiva has a very bad name and very bad reputation in the clubs and recreation market and we saw so many customer complaints available openly on the internet. Also, there were some thousand rupees money. Because of coming to know the reality of Club Jiva and very bad reputation that this Club Jiva/ Holiday Kart pvt ltd has in the market, next day we went again to Sandalwood retreat and asked them to refund our entire amount, They refused to refund our amount at that time, and didn't accept the fraud ? As we have been observing seeing all Club Jiva Victims, Club Jiva / Holiday Kart pvt ltd Support team has been continuously changing their statements every now and then, and are no longer responding to any calls or emails, after deviating from what was promised to us in the beginning, leaving us no option but to forcibly take a legal action on them. Thank God that some of you people as Tourists in Goa, escaped the clutches of Club Jiva without paying anything, For us we are still fighting a legal battle and complained in the police station in order to get back our hard earned money which they duped us with. The modus operandi of Club Jiva is to lure and bring people to their rented office, make people members, forcefully and wasting time that’s too in a vacation. We need the refund our entire amount. You also please file a police complaint on them, so that every rightful tourist coming to Goa on a vacation should not fall prey to Club Jiva, and get cheated ultimately... Goa tourism should also take an immediate action on this Club Jiva asap, please also file a complaint in http://www.goatourism.gov.in/ and send them your grievances on dir-tour.[protected]@nic.in, The Goa tourism after coming to know all these malpractices by club jiva would definitely take an action to ensure the safety of tourists, let's try to save the other innocent tourists at least...

We filed a case against them in panjim where Ms Rashmi helped us and raided there office in Dona Paula. All the persons including kalpana Biswas, Rishi Thakur and Fernandis were brought to police station and they give us in writing that they refund our entire amount in 10 working days. But still no refund.

Dear Avinash
You are very lucky and got escaped with small amount. I am stuck with them too and have written many mails but no satisfactory answered is given. What they promised is all false. They are big cheat. I had asked them for government agency for lodging complaint, but they have stopped replying. In fact they are refusing that they have not made any promise. To us they said they have 33 resort of their own and are completely free but now they refused that they never said anything like that. They are not accepting look in period statement also. They also said that a blue member had to inform 15 days only in advance but now they are not even talking about that. I will be on this site if any legal action against such cheater, I will also join you. Presently just plan to put it on different web sites so that they don't cheat others.

Vishal

Even I've been cheated with Club Jiva. Please Whatsapp me at [protected]. Want to take legal action against these Cheaters.

I am new Mamber of club Jiva. And Diposted at first time Rs.10, 000/- then they club jiva officers say menmershipp card & ID is issued on Res Address with in one month.. but after one month 26.6. 2015 there is no member ship card & Id. now they say at first you pay all amonut then Issue Membership card & ID & avil packges. now At the time of book packges/ for 5 years they/ club officers say menbership Card & Id issued one month. now what ca do

I am new Mamber of club Jiva. And Diposted at first time Rs.10, 000/- then they club jiva officers say menmershipp card & ID is issued on Res Address with in one month.. but after one month 26.6. 2015 there is no member ship card & Id. now they say at first you pay all amonut then Issue Membership card & ID & avil packges. now At the time of book packges/ for 5 years they/ club officers say menbership Card & Id issued one month. now what ca do

Now want refund amount

Hi All;

I also got conned by this ClubJiva people, During our stay at Mahabaleshwar and Panchgani, Maharashtra on 1st-4th May 2015. We got invited by clubjiva hotel Millennium Park, Panchgani as part of promotions and holiday package membership.

There, their sales executive Aditya (Mobile no.[protected] explained us the package and pursued us to take membership.

After hearing details, myself and my wife were not feeling the need to take membership at present due to our financial
Obligations. Then this Club Jiva Guy Aditya suggested that we book 2000 RS.amount just as initial and decide later for membership, this amount will be refunded.

Later we informed him that we would not be taking membership for now and may think about it in future. We requested him to reimburse our 2000 Rs. amount. For which, He asked our bank account details and refunding will be done.

We provided the same on SMS. However, yet to get back our money and still chasing Aditya, He is not responding at all.

Later I wrote to "[protected]@clubjiva.in" 3-4 times, every time it gives instant reply that my call will be attended shortly but it never happens.

Now frustated, I am planning to go legal against this fraud.

Amit

yes Right Amit & vishal
All o[censored]s we can take action agaist him

one of her sales exe Pranali said me we issue your Member ship card witnin 4 days but still not got.

Dear Mr. Amit,

Thank you for bringing your concerns to our attention.

I am from Club Jiva Member Relations. Can you please be kind and provide me your contact number so that, we can understand and look into your complaint.

Alternatively you can call me on [protected].

I shall await your reply.

Thank You,

Club Jiva

Member Relations Team

amit8180 Jul 14, 2015
Thanks Pranali;

My contact no. is [protected]. Pls get the same addressed asap. Pls get in touch with your sales executive Aditya ([protected]) to understand the issue. He also has my bank details for refunding my 2000 Rs. Amount. so pls make arrangement for the same.


Appreciate if you do not call for asking above details again.

amit

Dear Mr. Amit,

It was pleasure talking to you over phone.

Please submit us the documents as suggested and we will gladly assist you further.

We shall await your reply.

Kind Regards,

Member Relations Team

I took one membership from goa this week. They had told that 16 resorts in india would be absolutely free for 1 week, which is a free week. In the agreement it says 4 locations. I asked the person who convinced us into this by message and she replied that i would get an email conforming this and yet no email. Pls help if anyone found a way out of this. Or else if we need to go legally, lets do it

I ve finally got the List of the Free resorts. Also, Pranali has promised me of sending the Updated list with more resorts soon. Feeling a lot relived. Hoping for the best.

Dear All,

I have also been cheated by these people when i was in panchgani. I have paid Rs.30, 000/- but till date not received any membership documents. I have been trying to contact them for last more than one year and sent several reminder mails but is of no use. This is purely fraud group and i am looking for the owner details so that can lodge complaint in consumer court against them.
It me request and appeal to all viewers that in case of any details found please share so that we approach proper legal authorities for getting our refund.

Nitin Ranbhise

Club Jiva Officials,

Dont try to be smart. You are big fraud and cheating people. I have already mailed you all details and requested for refund. if i do not receive any response immediately I will opt for legal action against you.

Nitin Ranbhise

Dear Mr. Nitin,

We are extremly sorry to hear about the experiences encountered with Club Jiva.


Our member continued loyalty and patronage has supported us with our success thus far and you are also an valued member and we strive to serve you better.


We request you to please provide us your contact number so that we can get in touch with you.

Kind Regards,

Member Relations Team

Club Jiva

From: Narendra j Tolani [mailto:[protected]@yahoo.co.in]
Sent: Monday, August 31, 2015 5:38 PM
To: Pranali; Pranali
Subject: Problem solve


Dear Pranali Ji,


Thanks alot. you & club jiva my problem had been solved .


I get Membership card as per in monut abou club jiva officeer
commitment with me .


Thanks you once again. I send this msg last 8 days ago but here in
Gujrat there is met & various problem about Andolan. / Strike .


Narendra J Tolani

Dear All,
I to bought a membership of Club Jiva, matheran in October. As you are saying such bad about them, i never encountered such problem. Infact i utilised their membership to go to USA. I stayed in Sheraton Vistana in Orlando and Wyndham smokey mountains in Tenessee. Infact i would never have dared to stay in such properties if i were not a member.
I am grateful to Jassi and Amit for making me to buy that day.

Regards,
Sachin

Hi Mr. Sachin,

Greetings from Club Jiva!

Thank you so much for taking time and sharing your valuable feedback.

Kind Regards,

Member Relatiosn Team.

This is a cheat club. Misguiding with the promise of gift just to visit their place and listen to them to lure you . They wont give the gift to you dont become a member. Please don'tget fooled by the gift promise. Venkatasubbu

Hello Siddharth,

Hope you are doing excellent!

First and foremost, we dont force anyone to come and visit our presentation.

We have official records for non members who has been on holiday via our complementary coupon without enrolling for membership.

This is very sad that before putting any allegations you have not brought the experiences you encountered with Club jiva to any of the Club jiva authorities. Our email id and contact numbers are very well mentioned on our website.

We truly appreciate the time you spent in attending our presentation.

Please email your concerns to us and we will gladly assist you further.

Kind Regards,

Member Relations Team

Hi Pranali,

As part of club jiva/ holiday kart pvt ltd Member Relations Team, why don't you resolve the issues of all the complainants ? Why are you people not paying attention to such a bad feedbck from the customers that they wish to disassociate from club jiva/holiday kart pvt ltd, once and for ever ? why doesn't your club jiva/holiday kart pvt ltd, provide better services, so that customers wish to continue doing business with you ? why do so many customers/members hate your companies club jiva/holiday kart pvt ltd so much ?

Have you ever thought about these things ?