[Resolved]  Club Jiva — Seven wrong information given and made us the member

Website:

www.clubjiva.in

Hello,

My name is Nitin Maru. I am from Bhiwandi. I joined Club Jiva on 22/02/2017 at Mahabaleshwar. We took a plan for 10 years and 5 holidays alternate year. The plan was of Rs. 65, 000 and at that time in Mahabaleshwar we paid Rs.15000 as they said this is the minimum amount you must pay to become the member.

The membership plan was explained by Consultant: Vijeta and the Manager over there was Ashutosh. Vijeta explained us the membership plan and during the explanation period Vijeta said and did not said the following things:

1. Vijeta DID NOT said that there are Three Seasons - RED, WHITE & BLUE.
2. Vijeta said that you can book in Club Jiva as well as in DAE at any time of the year and you can get the booking and go for holiday in Club Jiva as well as in DAE at any time of the year i.e. between 1st January to 31st December.
3. Vijeta said that you get 5 holidays every alternate year in 10 years and each holiday will have 7Nights/8Days. Vijeta told me that you can even split our holidays in Club Jiva as well as in DAE for example if you want 2nights in Manali and 3nights in Shimla or if you want 2nights in New York and 3nights in Hawaii, you can split your holidays like this.
4. Vijeta said that in Club Jiva you will only have to pay a maintenance charge i.e. Rs.4900/- Only for 7nights. In DAE, Vijeta said that you will have to pay between $99 to $299 depends on which hotel you select.
5. Vijeta said that if you book in DAE for example, 2nights in New York and 3nights in Florida then you just have to pay once and the amount will be between $99 to $299 and in that amount you will get the booking in New York as well as in Florida.
6. Vijeta said in Club Jiva or in DAE for example if you take 3nights in year 2018 then the remaining 4nights will be carry forwarded in year 2020 as it’s your alternate year plan or even if you want to go for holiday in year 2019 then you can use those remaining 4nights of year 2018 but for that you will have to inform us when you book your holidays in year 2018. Vijeta said this is applicable in Club Jiva as well as in DAE.
7. Vijeta said in DAE for example if you take 2nights in February, 2018 and if you take remaining 5nights in the same year i.e. 2018 in the month of September then you don’t have to pay anything but if you take the remaining 5nights in next year i.e. 2019 then you have to pay between $99 to $299 and this amount depends on the hotel you select.

So while Vijeta was explaining us the Membership Plan I even asked and confirmed twice or even thrice about every above mentioned points.

I asked about the booking period and getting the booking and also I asked that I can go at any time of the year and Vijeta said as it is in above Point no. 2.

I became member, I got the agreement and Kit and in agreement I saw BLUE typed under Seasons column so I asked twice that what does this season mean and Vijeta’s answer was that it’s that you can book and go at any time of the year i.e. between 1st January to 31st December and Vijeta said there’s a book inside which has all the hotel names with location of Club Jiva and DAE so I went back to hotel and I opened the book and after turning 3-4 pages, I saw a page which had RED Season, WHITE Season and BLUE Season and then I immediately ran to the place where Vijeta explained me the Membership Plan and I went and showed Vijeta the page in the book and she said that it means you can book at any time of the year i.e. between 1st January to 31st December. But Then too I said her that in BLUE Season it’s written that you are allowed in Off Seasons but Vijeta assured and guaranteed us that you can go for holiday at any time of the year i.e. between 1st January to 31st December.

Then for Point no. 3 & Point no. 4, I asked twice and thrice and re-confirmed that in DAE for example I can take 2nights in New York and 3nights in Florida or in Club Jiva for example we can take 2nights in Goa and 3nights in Manali and her answer was as she said in Point no. 3 and then I asked Vijeta about the maintenance for Club Jiva that I will only have to pay Rs. 4900/- only and no other taxes or any extra fee and she said Rs. 4900/- ONLY for 7nights is maintenance charge for Club Jiva and no service tax or any extra fee you will have to pay and also on Owner Application Form, there is a section where she has to fill the amount of Maintenance charge and there she just wrote Rs. 4900 as we had took a copy of that form and when we went to Club Jiva Office in Jogeshwari, Meena Ma’am over there said us that the maintenance is Rs. 4900/- +Tax but as she saw in form that only Rs.4900 is written by the consultant: Vijeta and no +Tax is written, Meena ma’am said it’s our Consultant’s mistake and you will only be charged Rs. 4900 and no tax. I have added the copy of that form in the Attachments.

Then I asked in DAE for example if I book 2nights in New York and 3nights in Florida then I only have to pay between $99 to $299 and that also only once and it will include New York and Florida so Vijeta’s answer was same as it is in Point no. 5.

Then for Point no. 6 even we asked twice and thrice and re-confirmed but she said as it is in Point no. 6.

Even for Point No. 7, I re-confirmed with Vijeta and asked Vijeta that is it possible to take holidays as you are saying and I don’t have to pay anything if we take remaining holiday nights in the same year and we just have to pay if we take the remaining holiday nights in the next year and their answer to this question was same as in Point no. 7

I went to Club Jiva Office in Jogeshwari on 25/02/2017 to re-confirm all these things and also to meet the office staff. There, I got to know from Meena ma’am that Red Season members will have first priority to get the booking then the White Season Members and then at Last Blue ones. We didn’t even knew about this. Then I got to know that there is nothing like you can split your holidays in DAE or you can pay only once and go for 2 or 3 places in DAE. Also I got to know at Club Jiva Office in Jogeshwari that you have to pay a fix amount in DAE and that’s $229 for 7nights. Then I got to know that you can’t even carry forward your remaining holidays as it’s in Point no. 6.

I became member because I wanted to travel Internationally. In India, I have covered almost all places except Goa and Kerala. My main reason for becoming member was to travel Internationally and also going at 2 or 3 places by just paying one price.

Thank You,

Nitin Maru.