Club Jiva — Unethical and Unprofessional Behaviour

Address:	400102
Website:	www.clubjiva.in

I enlisted for a membership with Club Jiva in December last year. I had received a complimentary stay thru a voucher for 5N/6D (which as per T&C can be availed in their home resorts : 6 in Nos). I had a discussion regarding how to proceed with booking against the voucher with their booking department and they told me to inform them or apply for bookings 3 weeks in advance. It has been a month now that I have applied for bookings on one of their home resort and I have still not received my confirmation of the bookings. I have told them that I am traveling in a group and already have booked my travel flights for the destination and I cannot change my dates. I still have more than a month for my travel dates, which means I informed them more than 2 months ago. Several times, I have called them and some executive named, Dipali is looking after the case.

Everytime, I call she assures a callback with update but they never contact me for any details. It has always been me who is worried about my confirmation. They keep saying that it is in progress.

My date of request was 13/08/2016 and I an unable to understand that for what reason a customer care can't reach out to the customer (a member in this case) for an update. A lot depends on this venue bookings as the bookings for the entire group has already been made on the same venue.
Also, If I am forced to do bookings else where, due to this unprofessional behaviour of Club Jiva, I want them to pay for that, as I have alreday paid them hefty amount for the memberships.