Club Jiva — unethical behavior, no support,

Address:

Club Jiva, 65, Level 1, Dewan Centre, S. V Road, Jogeshwari West, Mumbai – 400102., 400102

I have purchased this club’s membership from nagoa grand resort and spa, when i was enjoying my holidays at goa on 28.11.2017. While selling this membership that guy who was manager there he promised me a lot of things like quick booking, less money and a good customer support. But when i returned my home back, i searched about this company, i came to know that this company is not a good one hence when i got a confirmation call from this company i asked them to cancel my membership, but that girl refused and said that we will not able to cancel this membership and your money will not be refunded. But at the same time, she said that not to believe on reviews and promised me a good support instead. But when i approached them for my first booking i came to know that this company is a cheater. They refused to provide me bookings by saying that no rooms are available. Hence, i required to book my hotel from make my trip. Now again i approached them for my second booking again same reply no rooms are available change your dates. I called their customer care number, but those people are so rude and arrogant and not providing any kind of help. I asked them even mailed them so many times regarding my bookings and asked them to provide me with the number of any senior person or that sales guy who sold me that package. But still there is no reply till date. Even i said them that same deal is available to me on make my trip and booking next day is also available. But these people are not having any value to their customers. Till today there is no help provided by any one and not even bothering about my mail and calls. Hence, i required my full money back as it is hard to deal with such an attitude when you are paying them more than available deals on all major booking websites. Also, they are asking you to plan your holidays according to their dates. No value to your planning and to you after buying membership. This is really bad and i required my full money back which i paid to them till date.