I was added as a co applicant to membership 2760524 at my residence after collecting the required documents signatures and ecs debit as well by mr anil kumar in december 2017, how ever even after 10 months auto debit and 2 months cash deposit to company account, i was not added however ecs was getting debited, when situation was appraised to manager mr sathyanararayana about ecs being debited without making me co applicant and about the sops on collecting payment for premium card membership without being a member he was completely unaware of those sops surprised that a senior manager was unaware of the aml and reasons for lapses and was unable to provide a solution or correcting the lapse, since making payments without being a member would call for unwarranted action in aml, i have instructed the stop payment in november 2018, now due to unprofessional lapses of the team i have ended up paying the emi for 12 months, neither the customer feed back team nor the company personnel have tried to arrive at rectifying the same, instead they are suggesting ridiculously to contact the applicant while the payment has been made for the company. Such an unprofessional behaviour can never be imagined.
Looking forward to get this sorted out and correcting the issue. Was this information helpful? | 
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