[Resolved]  Club Mahindra Holidays — absolutely ridiculous services

Website:

www.clubmahindra.com

I would like to use this forum as a last resort to complain about club mahindra. The experience that i continue to have with them is borderline harassment. I am a direct dependent of a purple (Highest category) member. We have been members for the last 8years and have been only able to book holidays successfully twice. The last time i attempted to book their goa resort well in advance, i was told that nothing was available. But when friends of mine (Non-members) tried to make that same booking in their capacity of non-members the service was immediate and the rooms were magically available. I have been trying to book rooms for their pondicherry property, 3.5 months in advance; the app shows me that those dates are available but i am just not able to make that booking. It’s been over 3weeks that i have been trying to do this. The flight tickets are constantly going up. People’s plans change. This is club mahindra’s ridiculous tactic to dissuade it’s members from attempting to use up their accumulated days.

Their customer service told me that she would get back to me in a day maximum. When she didn’t and after multiple follow ups i find out that she’s conveniently on leave and nobody else has the capacity to cater to my complaints.

My email is [protected]@gmail.com and i would really like redressal. This is absolutely unacceptable.