Club Mahindra Holidays — aditya singh - customer id: 2769939 - cancellation of membership and refund of balance amount

19th april 2018

Please find below mail sent from my end for cancellation of my membership id 2769939, which is self explanatory. Mail was followed up by telephonic conversation but no action has been taken on my request yet.

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1st feb 2018,

Dear sir,

Good day,

This is to inform you that i became member of your club on 11 july 2017 (White class - studio), for which i was already reluctant by the word of mouth of few colleagues telling me that it is always overcrowded and there is no availability whenever the person needs it.

I was finally convinced by your relationship executives and took the membership as i was ensured that i should inform them and they will get the booking done for me.

Initially i asked them for a booking to mussoorie for which they were not able to book. After that, i asked them to book mansingh towers in jaipur for 3 nights, for which the executive tried and finally he told me that i can go to jaipur, and not to worry, he also had a word with lucknow office and i will get the desired room. Just to be sure on same, had a word with club mahindra rep in jaipur (Mansingh towers) and he told me that normally the rooms are available and will be allotted and i might come. Same was relayed to the executive that at present the room is not available. The executive ensured that it will be done and i should go to jaipur.

On arrival, i was provided one studio and one hu. Next day afternoon, i received a call from hotel that i have to get back to hotel and change from studio to hotel unit. I had to leave the sightings in between and came back to hotel for same. 3rd day, i received a call from hotel that i have to vacate one room and have to manage in single room only. I was so annoyed that evening 1800 hrs, they are telling me to vacate one room and manage in one room only or look for another room somewhere else.

In veiw of all this, i am not at all happy with my membership with club mahindra and would like to leave the membership. Maybe people had very good experiences with club, but this mail is just to inform you that same doesnt happen with others.

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