[Resolved] Club Mahindra Holidays — cancellation of enrollment

apr_bharat

from Sarka Ghat, Himachal Pradesh

Website:

www.clubmahindra.com

I joined club mahindra membership on 26 august 2017. My membership id 2776854.

Their representative misguide me and hide their asf charges, nothing told us about cancellation preocedure. I paid 40k down payment via credit card. Their representative fraudulently take mandate for emi deduction from credit card without explaining me.

On 7 september 2017 i received email from your side explaining membership charges. Then i saw asf charges and send mail on 10 september 2017 for my cancellation and refund my down payment. No response from your side regarding cancellation procedure.

Very fraud company with no clear charges, no transparent policy.

Please initiate my cancellation and refund my money.

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Oct 14, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

Club Mahindra Holidays Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused and would like to connect with you regarding the matters you have highlighted. We have forwarded your membership ID to our team and they will get in touch with you.

Warm Regards,
Club Mahindra Team

Sep 13, 2017

Updated by apr_bharat Hello,

I got call from club Mahindra Rave Moti Kanpur office for free Holiday Package. I visited your executive Mr Dhirendra explains me about Club Mahindra Membership. He insisted me to take membership on the name of brand Mahindra. I took membership after making payment of 37220 via credit card on 26 August 2017. I got email from your side on 07 September 2017 for membership ID which is 2776854 and membership plan then I feel cheated because Mr Dhirendra hide some TnC about membership like cancellation policy, ASF charges from me.

I immediate call him then he said you didn't ask for charges. I said you have to explain all the TnC. Then I said for Cancellation and refund my amount. He said there is no procedure of refund.

I send mail to [protected]@clubmahindra.com for my cancellation on 10 September 2017 I got reply with communication ID MHRIL=[protected] for get back in 2 days but still no response.

I again send mail with scan copy of written request and hard copy via speed post to Chennai office and Rave Moti Kanpur office on 13 September 2017

Now my request is to cancel my membership and refund my amount for membership Id 2776854 due to misinformation given to me and fraudulently taking mandate for EMI from Credit Card.

Thanks !

Mob: [protected]

Sep 15, 2017

Updated by apr_bharat Dear Sir,

Still no information regarding refund amount of my membership no 2776854 although I have sent mail and hard copy to Chennai office and Local Office @ Kanpur.

Please refund my amount and cancel my membership no 2776854.

Thanks !!

Sep 16, 2017

Updated by apr_bharat Sir,

Email communication MHRIL=[protected] dated 10 September 2017 promised to get in touch with me in 4 days still no response.

Please process my cancellation request and refund my hard earned money which is looted by your executive on the basis of false promises and the name of brand Mahindra.

Refund my money as soon as possible. ID 2776854

Thanks !

Sep 19, 2017

Updated by apr_bharat After Several communications still no clear idea of cancellation and refund of my membership 2776854 and no refund received.

Worst customer service and fraud company.