[Resolved]  Club Mahindra Holidays — cancellation of membership no response since 29 march

Hi, i recently enrolled for the membership of club mahindra holidays. But due to some unforeseen circumstances, i wanted to cancel the membership, as i was facing a serious financial crunch and couldn't afford it anymore. I tried reaching out to their contact e-mail id [protected]@mahnidraholidays.com, but i have received only one communication so far to update a few details. It has been more than 15 days now since that mail, i still haven't received any communication from them so far. The terms and conditions on the offer document states that the intimation to cancellation should be within "10 calendar days" for a full refund, i sent a request for cancellation on the 5th calendar day. All their autogenerated response have timelines in working days though. So i have been asked to make sure i respond in calendar days, however, the people at mahindra holidays would take more 10 working days to respond. How is that fair?

Is there any way through which i can get them to respond to my request?

This lack of response is really worrisome and only adds to our list of challenges.