[Resolved]  Club Mahindra Holidays — Change in email id

Address:Mumbai City, Maharashtra

Hi, I am a member with Club Mahindra and my membership id is : 26229901. I bought the Club Mahindra membership through transfer. While filling up the form, I correctly mentioned as s.[protected]@gmail.com. I had contacted the customer care number at : [protected]. I was advised to send an email to [protected]@clubmahindra.com attaching a letter duly signed stating the facts and attaching a signed ID proof. Since the registered email stated in the form was wrong, I was advised to send the email from the email id that I wanted to update (i.e. from s.[protected]@yahoo.com) I was told that the change would take effect within 2 working days. I sent out the email accordingly on 14th May at 11.50 am. It has been a week and still there is no update / response. When I again called the Customer center I was told they never received the email and I should resend it again. It is surprising that I had copied in my wife on the email and she got it the very day and yet member relations have not yet received it!! I am very disappointed and not sure if I would hear the same lame response of not having received the email. Pls help me get my email id changed. Thanks. Sitansh Magia Membership ID : 2629901
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Aug 17, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
May 21, 2015
Club Mahindra Holidays Customer Care's response
Dear Sir,

We apologize for the inconvenience caused and would like to assist you with your concerns. Thank you for sharing your membership ID and your email ID with us and we have forwarded these details to our team who will get in touch with you to progress matters further.

Warm Regards,
Club Mahindra Team
Verified Support
May 21, 2015
Club Mahindra Holidays Customer Care's response
Dear Sir,

We believe our team has got in touch with you and your concerns have been addressed. Do let us know if you require any further assistance.

Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

My husband's member no is 315253 .Currently we have been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period.
. We have upfront paid a hefty amount in 2006 and continue to pay more than Rs 10000 every year for the sin we committed in 2006.In spite of this this is our experience with Club Mahindra. We wanted to take our pregnant daughter who is employed on a week end to Pondicherry. For the next 4 months we find that all week ends are reserved, This looks strange. Is there a shadow booking going on for rooms in connivance with outside tour operators as was happening in railway reservations?. The poor Club Mahindra members suffer on account of this racket. Please investigate this urgently and set it right. A corridor of 2 % reservation for outsiders is being abused..
Regards,
REMA MURALIDHAR

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