[Resolved]  Club Mahindra Holidays — changing their rules that suits their purpose which is opposite of what we were told at the time of taking membership

Website:www.clubmahindra.com

I am purple member of club mahindra holidays. When i booked the membership they said if i book the holidays lower to my level, i can book up to 14 adults under my membership. So i first bought white membership and then upgraded to red and finally to purple which is the highest in their category by paying a huge sum of money.

We wanted this upgrade because we normally take vacation with our extended family members which is around 8 to 10 people and we don't mind availing their resorts once in 2 years or so. But they changed this rule from 14 to 9 some time back. And now few days back they changed that from 9 to 5. This rule is implemented by them unilaterally without asking our consent.

With this changes, it does not become interesting for us to continue with their membership.

For this reason i want to cancel their membership but i know they will deduct all my money which i want to fight against and want the whole world know how they cheat
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Dec 5, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2018
Club Mahindra Holidays Customer Care's response
Hello PrabhuSN, we don't want you to be disappointed with us. Request you to please share your membership ID and registered contact details via Facebook Inbox and we'll have our representative get in touch with you to address this concern.
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