[Resolved]  Club Mahindra Holidays — cheated by sales representative

Address:	Mumbai City, Maharashtra, 400018
Website:	bliss.clubmahindra.com

I have taken Club Mahindra Bliss scheme wherein you were represented by sales representative namely Mr. Richard Dsouza along with Mr. Amit (Full name not known).

I was given assurance that after I take the scheme I will receive following benefits:-
a. Food Vouchers (Rs 3, 000) to be received by courier which I received.
b. Amazon Vouchers (Rs 5, 000) however this was suppose to be personally delivered by him which I have not received till date.

I called Richard several times asking about the vouchers and he kept on saying that as soon as he will receive he will handover to me. However seems it is not happening. Lastly I have messaged him stating that I am raising my query before customer care to which he not replied. Have raised several email complaint but seems waste. There seems to be no mechanism to redress the dispute and to address my concern. Seems the staff are very well trained as to how to get away from complaint mechanism.

It is very sad that for completing a sale, company's representative give false benefits. Question is not about Rs 5, 000/- but about ethics and how truthful you are.

I have raised several request to process my request and immediately send Rs 5, 000/- amazon vouchers.

Its been more than 9 months and yet by dispute is yet to be resolved. I dont know the name of the person, but i did get a call that they have processed my voucher of Rs 5000/- but have never received the same. Seems to be just a drill.

As a result of said dispute I could not use my points and thus food vouchers which i got initially with kit also got wasted. What was suppose to be fun and relaxing moment has now resulted in disaster including loss of benefits i.e. Average of Paid Membership amount for 1 year, ASF amount for 1 year, food voucher of Rs 3000 expired as could not be used due to dispute, promised vouchers of Rs 5000 not received and worst wasting time to write mail and complaints.

Atleast they should have courtesy and added equivalent points to my account if cannot fullfil the request of vouchers.