[Resolved]  Club Mahindra Holidays — club mahindra / 10 years holiday membership

Address:

491001

This mail below was originally written to the Club Mahindra's Customer care E-mail ID "[protected]@clubmahindra.com" on 22.12.2018

And then sent reminders time and again seeking response but always got same lame response from Mr Sudhir Poojari and Ankit Dodia. I have quoted the response mail received below my mail.

The mail I sent -
"
Dear Club Mahindra Team

I am Saurabh Kukreja, a newly joined member of your club having User ID ******** purchased for 10 years with a down payment of Rs *****/- already paid on[protected].

I would like to know about the process of ending club mahindra membership and claiming the down payment back for the following reasons:

1) Numerous False commitments were made by the sales executives e.g.

a) As we had to plan our holidays just after diwali i.e. on[protected], Your sales executive assured that they will get it done and we will be able to use our holidays and hence we agreed to purchase the membership;

b) Your executives did tell us that the holidays can be gifted to our relatives and freinds. But they never told us about the additional charges that they (friends/relatives) have to pay;

c) For clarifications on above points and a few others, I made numerous attempts of contacting the sales executives that introduced and sold membership to me, I did not receive any response to my calls.

Kindly consider above facts to cancel my membership and arrange to refund complete amount paid as down payment by me.

Thanks and Regards

Saurabh Kukreja
"

Response Mail -
"
Dear Mr. Sai,

Greetings from Club Mahindra!

We want to extend our sincerest apologies for the negative experience that you had with us.

We would like to inform you that we have forwarded your request to our branch team. Although this might take a little time, please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressed. We will revert shortly with a resolution of your concerns.

Thank you for giving us the opportunity to be of service to you.

Warm Regards,

Ankit Dodia

Member Experience Management
"