[Resolved]  Club Mahindra Holidays — Club Mahindra member cancellation refund policy- A fraud

Address:Mumbai City, Maharashtra

I am a club mahindra member. I had taken the membership on April 6th. I did it with the down-payment of Rs 26000/-. Then on i had paid 4 EMIs of 8468 each (as i chose to pay the remainder amount in installments of 4 years). My membership id is 2562024 Then when i evaluated and realised that it is not suiting my requirements and not benefitting me, i chose to cancel my membership. On approaching their office to cancel it, they said that no amount paid so far can be refunded.The amount paid so far is around Rs 60000/-. The reason provided was that 60% of the membership fee (332000) is non-refundable and i have only paid 15.5% of the membership fee. My regular membership activates from January 2015 after completion of 9 EMIs. As of now i have not utilised any of your services. How is it that you have a company policy where in you will charge people exorbitant amounts and not refund any of it while cancellation. Is this not a fraud. Moreover the person who sells its membership does not explain you the cancellation policy and the terms and conditions of the refund amount. We come to know of it only after we receive the membership details and club-mahindra welcome kit sent by post.
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Aug 19, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2014
Club Mahindra Holidays Customer Care's response
Dear Sir,

We’d like to speak with you in order to discuss matters further. Thank you for sharing your membership ID and we will get in touch with you.

Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

I agree with you.
Club Mahindra is very bad in respect of cancellation or reviving a dead membership.
I am also a victim.
Dont go for Club Mahindra.
I have received your email. But can you please quantify your comment of 'several days' mentioned in your email.
Clarification: my comment above was in reply to club mahindra email i received.

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