Club Mahindra Holidays — club mahindra payment refund delay no communication

Address:	416001
Website:	www.clubmahindra.com

MemberRelations


Jun 5

to me

Dear Mr. Sutar,

Greetings from Club Mahindra!

We would like to inform that we have forwarded your request to our concerned team and they will assist you within 3 working days.

For Feedback, enquiries and service requests please call[protected] or you can send us an e-mail at [protected]@clubmahindra.com and we will be happy to assist you.

Thank you for giving us the opportunity to be of service to you

Warm Regards,

Renju Panikar

Member Experience Management

Login to www.clubmahindra.com and make reservations, view your holiday balance, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID.

Just SMS HELP to [protected] for any membership related information.

All new Club Mahindra Mobile App is now available on Play store and App store. Download now and experience host of new features.

For feedback, enquiries and service requests please call[protected]. If you are calling from outside India, please dial [protected].

(Business timings (IST): 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays & Public Holidays) or email [protected]@Clubmahindra.com

Vishal Sutar


Jun 8

to MemberRelations

Hi Renju,

Let us know the status and update on my request.

Thanks

Vishal Sutar


Jun 11

to MemberRelations

Vishal Sutar


Jun 12

to vishalst, MemberRelations

Hi Team,

Can you please update on my refunding ; I am tried the your shared Mumbai Brach office ; having word with them but no one given any update or information .

By today EOD I am expecting reply and contact person detail to whom I needs to interact for refunding.

vishal sutar

Hi Team, Please update on my conversation refunds' request. Sent from my Wind...

Jun 12

Vishal Sutar


Jun 13

to memberexperien., MemberRelations, vishal

Hi Renju Panikar and Team

Since morning I am trying to reach both customer care no as well as of Mumbai office numbers ; people were disconnecting call after getting all detail from my side.

this is not way to share update or practice ; if you doesn't share me update and refund I will take legal action .

let me know the contact person to whom needs interact .

Thanks

[protected][protected][protected][protected]

Vishal Sutar


Jun 18

to MemberRelations, memberexperien., vishal

Hi Team,

I didn't get call back or even no any further communication on refunding amount.

Please call /share update .

Vishal

[protected]

[protected][protected][protected][protected]

MemberRelations


Jun 21

to me

Dear Mr. Sutar,

Greetings from Club Mahindra!

Thank you for writing to Member Relations.

Further to our telephonic conversation, we regret for the inconvenience caused, this is to inform you that we are working on your request of cancellation and within 30 working days refund will be processed against your membership.

We hope we could have retained you as a member of our esteemed organization, however, we regret we were unable to do that.

Hope you give us a chance in future to serve in a better way.

Please write back to us in case you need any further assistance.

Thank you for giving us the opportunity to be of service to you.

Warm Regards,

Vidya Padaya

Member Relations.

Login to www.clubmahindra.com and make reservations, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID.

Just SMS HELP to [protected] for any membership related information.

All new Club Mahindra Mobile App is now available on Play store and App store. Download now Google Play (bit.ly/2dFOJoU) and App Store (apple.co/2ezDnOT) and experience host of new features.

For feedback, enquiries and service requests please call[protected]* or email [protected]@Clubmahindra.com.

If you are calling from outside India please dial [protected].

*Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays and Public Holidays.
DISCLAIMER:- The information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for MHRIL Business Usage only. Any use to other than the addressee is misuse and infringement to Proprietorship of MHRIL. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

Vishal Sutar


Jun 25

to MemberRelations, vishalst

Hi Vidya,

As per discussions still I am confusing for the waiting period which you mentioned not sure why it’s taking more time for refund the amount ; hope you aware I have raised cancelation request immediately within in week after membership ; but Customer care team taken or cancellation request registered on[protected]Cancellation Request no: 74607). I have taken continuously follows up from my side to register the cancelation request even waited for more than 120 days for refund after the cancelation request ; and still you asking me wait more days ; here I observed every time new person assist me asking for wait few days will revert ;after that waiting period no revert or calls.

Here I am requesting please refund the amount ASAP by 30th June ; share me update .

Let me know if any bank account detail you requires to do online bank Transfer ?

Thanks

Vishal Sutar

[protected]/[protected]

MemberRelations


Jun 27

to me

Dear Mr. Sutar,

Greetings from Club Mahindra!

This is with reference to your post in social media.

We would like to inform you that your contract is canceled and you will receive your refund within 15 to 20 working days, we request you to bear with us.

We sincerely regret that we were unable to retain you as our valuable member, but we are confident that at some point you will give us an opportunity to showcase our service standards & regain your confidence.

Should you at any time in the future, reconsider your decision, we shall be happy to welcome you back to the Club.

Thank you for giving us an opportunity to be of service to you.

Please write back to us for further assistance.

Warm Regards,

Vidya Padaya

Member Experience Management.

Vishal Sutar


Jul 6 (10 days ago)

to MemberRelations

Hi Vidya,

Just formal reminder todo needsfull on refund. hope you having my account details with you .let me know if you needs my account detail to transfer refund amount though NEFT.

Thanks

vishal Sutar

[protected]/[protected]

Vishal Sutar


Jul 11 (5 days ago)

to MemberRelations

Hi Vidya,

Let please update on my request refund amount to be Cr in my account . I tired to reach you through calls but no luck .

Awaiting for reply and call back.

Thanks

Vishal Sutar


11:50 AM (51 minutes ago)

to MemberRelations

Hi Below is mail communication /Conversation still now any further update of refund of my amount.

Hi Vidya/Team,

Please update on refunding amount ; no any response or updates. Not sure why its taking more time I already waited more than 3-4 Months .

This is enough now .