[Resolved] Club Mahindra Holidays — club mahindra refund issue

nvgondkar

from Gurgaon, Haryana

Address:	Bangalore, Karnataka
Website:	www.clubmahindra.com

The club mahindra membership was taken on 29-jan-2018 but i requested for cancellation after 2 days due to deficiency of services i. E. On 31-jan-2018. The transaction of rs. 27680 was done using debit card. As per club mahindra policy, if we cancel within 10 working days, full refund will be done. I have been following up with sales executive mr. Keshavmurthy since last more than 20 days but still have not received refund. Please help me as they are violating their refund policy. I have all the call recording of conversation i had with sales executive and also all relevant mails

Member id: 2800439

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Apr 7, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Club Mahindra Holidays Customer Care's response Hello @nvgondkar, we are here to help you. We have noted your membership ID and will ask our Member Relations team to get in touch with you to address this.

Feb 23, 2018

Updated by nvgondkar 1. The payment of Rs. 27680 was done using card transaction on 28-Jan-2018
2. Cancellation was done on 30-Jan-2018 i.e. within 2 days

Even after consistent follow ups and request, Club Mahindra did not confirm cancellation till 13-Jan-2018. This further delayed the process.

Another fraud is giving out wrong information to customers about refund timeline

During initial registration, Mr. Keshavmurthy (Sales Manager) said 45 days for refund, Mr. Hussain then told 60 days, then in mail, they are saying 90 working days

This is clear case of mis-leading customers and fraud. Now they are pushing dates unnecessarily.

As per RBI guidelines, it will not take more than 7 working days to revert any card transaction and Club Mahindra is clearly violating this by not returning customer hard earned money

Verified Support

Mar 06, 2018

Club Mahindra Holidays Customer Care's response Hi @nvgondkar, we hope the conversation with our Member Relations Executive was helpful (Interaction ID - #[protected] and your concern regarding the refund has been properly addressed. In case you still want to reach out to us, you could call us at[protected] or mail us at [protected]@clubmahindra.com

Mar 14, 2018

Updated by nvgondkar The issue on refund is NOT YET ADDRESSED. STILL NOT RECEIVED MY REFUND. IT'S BEEN NEARLY 3 MONTHS