Club Mahindra Holidays — club mahindra services

 
1 Review
 Sanya Bimal on Dec 21, 2017
My name is sanya bimal and i am the direct dependant of a purple club mahindra member, samir bimal. We have been paying for the purple membership for over 8 years, out which we have been able to take a total of two holidays. This is because of the constant unavailability of the desired dates and desired resorts.

Currently on your website, the month of february has been marked as a blue month, however, i have been waitlisted for my holiday to goa. It is worth noting that your website has been hanging for the last three days and it was impossible to even click on the waitlist button. Calling anyone in the club mahindra office has been a useless and time-consuming task as i am put on hold indefinitely. Considering i have been calling from outside india, it is not possible for me to keep calling your offices due to the time difference. Finally after downloading the app {which told me that i had high chances of getting rooms and then as soon as i was waitlisted, said that my chances were low} i was able to waitlist myself.

It has been brought to my notice that the club mahindra resorts i am wishing to book, has made rooms available to a number of guests who are not club mahindra members. Please understand that i have already made my travel arrangements and am highly upset with the kind of services provided. The reservation toll-free number provided by you is incorrect. I would like to urge you to contact me via email as soon as possible.

Complaint Status


[Dec 21, 2017] Club Mahindra Holidays customer support has been notified about the posted complaint.
Club Mahindra Holidays Customer Care's response, Dec 21, 2017
Hi Sanya,

We regret the trouble caused and can assure you that this is not the experience we wanted you to have.

Please share your membership ID and contact details via Facebook Inbox message, we will have the member relations team reach out to you in the shortest possible time. Also, kindly suggest a suitable time for us to call you.

https://www.facebook.com/clubmahindra/

Thank you!
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