[Resolved]  Club Mahindra Holidays — club membership 2765109

Address:380015

I hv taken membership in june 2017 and paid 3 emi advance & 10% down payment.

At the time of joining, i hv been asked for 16000/- voucher which was not received after 6-7 months.

I hv raised my cancellation request in jan 2018. I hv been asked for 45 days tat which after 3-4 times follow up closed after 90 days without refund.

Many mail sent to them but no resolution.

It’s completely non fulilment is joining terms & condition and misselling of membership. They are even not ready to give any senior management mail id & details for escalation.
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Aug 2, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2018
Club Mahindra Holidays Customer Care's response
We are here to help you, Jaypalsinh. Kindly assist us with your membership ID and registered contact details via Facebook Inbox so that we can connect with you on this.
Jul 08, 2018
Updated by jaypalsinh jethwa
Still complain is not resolved or No one contact me as well...

Membership ID : 2765109
Contact No : [protected]
Email ID :
Jaypalsinh.[protected]@gmail.com

I hv also mark a mail to your memberrelation ID as well.
Jul 15, 2018
Updated by jaypalsinh jethwa
No contact from Club Mahindra...

No update on complain...

Highly unprofessional approach from Club Mahindra and staff members...

Sales team only know how to overcommit and missell, after 3 months member assign to relationship member who doesn’t know anything...only empathy @ misselling...

Really No Words,
Not providing even escalation or top mgmt mail id...to take matter further...
Complaint comments 

Comments

Still there is No response from Club Mahindra...

Membership No : 2765109
interaction ID[protected]...

I hv taken membership in June 2017 and paid 3 EMI advance & down payment.

Complain Details :

1, At the time of joining, I hv been asked for 16000/- Voucher which was not received after 6-7 months of membership despite of so many follow with sales team ( Mr.Ravi Gorkha). All follow up communication already shared with mail.

My reason for cancellation is just because of None fulfilment of joining commitment and NO proper revert from Team...Everytime buy time and test my patience...

week of Jan 2018. I hv been asked for 45 Days TAT which again despite of 3-4 times follow up closed yesterday only. The revert is really surprised me that There is NO REFUND as well as Club Mahindra not ready to refund even EMI debited during dispute period...(Jan-Apr)...

Further to cancellation of membership. To stop EMI, Member relationship Executive asked me to cancel EMI from my end and asked to claim charge back to raise but not ready to refund.

3, During booking also it took 2-3 months time as Days are not showing on membership Page...You can check and confirm with Executive : Hardip about this experience as well...

I hv also asked to provide me details of Seniors to discuss & take matter forward as already so much delay happen...

But again NO RESPONSE...

I find that everytime, I need to follow up and company is least bother once membership has been taken to fulfill Commitment and members query-mail...

All chain mail and details are there in tailed mail if need any other details please contact me...

I hv all WhatsApp & Messgae communication with Mr. Ravi & Mr. Hardip (which I already shared earlier) regarding the complain.
No update...No revert...
Highly unprofessional organisation and behaviour...
Membership No : 2765109
Jaypalsinh Jethwa

No revert from any Club Mahindra staff...
Really pathetic and worst service...

Not bother to even respond to complain...!!!
Surprise to see complain marked as resolved without any call or mail or any resolution confirmation from person who made complain...

Is it another joke by Club Mahindra...

I request to revoke my complain till I get concrete and satisfactory resolution...

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