[Resolved]  Club Mahindra Holidays — club membership (id 2764206) cancellation and refund of payment (rs.35, 700/-) made by me to club mahindra

Address:

400614

My fist complaint dated 25.06.2017 mailed to [protected]@clubmahindra.com and thereafter series of communication area as below:
From: pramod rai
To: [protected]@clubmahindra.com
Date: sun, jun 25, 2017 at 6:43 pm
Subject: club membership (Id 2764206) cancellation and refund of payment (Rs.35, 700/-) made by me to club mahindra
Mailed-by: gmail.com

Dear sir / madam,

On call from club mahindra to visit their vashi office situated at raghuleela mall and get free offer of 2 movie tickets, 2 night /3 days family stay accommodation package at any club mahindra resort whether you become a member or not. We went to clum mahindra at vashi office in the evening of 05.06.2017. There we met with mr. Rohit mishra (Senior holiday consultant) and his senior mr. Zeeshan khot (Take over manager) of club mahindra. They gave one movie and meal voucher and another voucher of free 2 nights / 3 days stay at a club mahindra resort. They told that these vouchers are irrespective of you joining membership with club mahindra. Later they explained about the membership and upon their assurance that that club mahindra will provide me stay booking of my day of choice, i joined club mahindra instantly having member id 2764206 by paying down payment of rs. 35, 700/- instantly.

Later bad days started when we tried to redeem movie and meal voucher on 07.06.2017 and it could not materialized as it was showing massage "booking not open". Then we tried for redeeming stay voucher but could not understand the process. Thereafter we decided to meet mr. Khot and on sunday, 18.06.2017 we met him and we explained our difficulties in redeeming the 2 vouchers. He told us to forget about the movie voucher. He activated the stay voucher. He told that you redeem 2 night / 3 days stay voucher at coorg and enjoy the resort of club mahindra. Since at that time i was not having my holiday calendar hence he told that now you can book from your home on any day of your choice and he will help in that. I came home dreaming and tried to book for 25, 26, 27 aug'17 but rooms were not available in the system hence could not materialized. I called mr. Khot on that day 18.06.2017 but call not answered. I tried on 19.06.2017 again call not answered. Then called on 21.06.2017 and we had conversation. I told mr. Khot that i am trying to redeem the stay voucher for coming 25, 26, 27 aug'17 but is not getting done. Mr. Khot replied to forget about the voucher and go for 5n/6days stay in september after paying 3 emis. I told that i do not want to have holidays in september and i want to first avail free stay voucher. Mr. Khot replied that i will ask my senior for availing free stay voucher for coming 25, 26, 27 aug'17and get back to you. Sad to state that till time mr. Khot not responded.

I felt very dishearten that in-spite of taking the membership instantly and paying the down payment why there is no redemption and response. If this type of customer service happens in the beginning then what about 25 years which is a very long journey.

I hereby wish to cancel my membership with club mahindra and request you to please refund my paid amount of rs. 35700/-.

Thanking you and looking forward for favorable action from your side.

Regards,

Pramod n rai
Membership id - 2764206

My second mail to [protected]@clubmahindra.com fri, jun 30, 2017 at 10:46 pm
From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, jun 30, 2017 at 10:46 pm
Subject: re: club membership (Id 2764206) cancellation and refund of payment (Rs.35, 700/-) made by me to club mahindra
Mailed-by: gmail.com

Dear sir / madam

I have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process

From: pramod rai
To: [protected]@clubmahindra.com
Date: tue, jul 4, 2017 at 9:53 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
I have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process

From: memberrelations via mahindraholidays. Onmicrosoft.com
Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: thu, jul 6, 2017 at 1:17 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more
: important mainly because of your interaction with messages in the conversation.

Dear mr. Rai,


Greetings from club mahindra!

I tried reaching you on your mobile no. To speak to you personally related to your membership. However, despite our attempts to connect with you, we have not been able to successfully speak with you.

Please do let me know a convenient time and contact no. To speak to you.

Thanking you and assuring you of our best service always.

Best regards,

Zoya n

From: pramod rai
To: [protected]@clubmahindra.com
Date: sat, jul 8, 2017 at 6:52 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
To memberrelations
Madam,

Its a only delay technique from club mahindra.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.

From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, jul 14, 2017 at 10:31 pm
Subject: fwd: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com

Madam,
.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process.
Regards,

Pramod rai

From: pramod rai
To: [protected]@clubmahindra.com
Date: mon, jul 17, 2017 at 5:21 pm
Subject: fwd: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com
Madam,
.
Several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.
Request you to please expedite refund process.
Regards,

Pramod rai

From: memberrelations via mahindraholidays. Onmicrosoft.com

Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: sat, jul 22, 2017 at 12:47 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

: important mainly because of your interaction with messages in the conversation.

Dear mr. Rai,


Greetings from club mahindra!

With reference to the cancellation request of your club mahindra membership, we would like to acknowledge that your cancellation request is registered with us, cancellation request no: 70911
We assure you, that since you requested for a cancellation, no further emi’s would be charged to your account, since we have placed the emi’s on hold.
On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.
We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Thanking and assuring you for the best service always.

From: memberrelations via mahindraholidays. Onmicrosoft.com

Reply-to: [protected]@clubmahindra.com
To: pramod n rai
Date: mon, jul 24, 2017 at 6:30 pm
Subject: re:'mhril=[protected]' your club mahindra membership
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

Dear mr. Rai,
Greetings from club mahindra!
This is with reference to your post in social media.
Further to your telephonic conversation with ms zoya and mr. Zeeshan khot while cancellation is not in the best interest of both o[censored]s, we urge you to reconsider your decision on the membership. We are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in club mahindra.
We would like to inform that refund would not be possible in case of cancellation of membership.

Please write back to us for further assistance.

Warm regards,
Ashraf ali khan
Member relations.

Important mainly because of the people in the conversation.

From: pramod rai
To: [protected]@clubmahindra.com
Date: mon, aug 7, 2017 at 7:51 pm
Subject: re: 'mhril=[protected]' your club mahindra membership
Mailed-by: gmail.com

Dear sir / madam,
I wish to recall; it was sunday, 18.06.2017 when we approached mr. Khot for redeeming the 2 free vouchers and he told us to forget about the free movie voucher. For a moment i thought this is a trap of club mahindra and i should cancel my registration and take refund. As a result, i asked mr. Khot to cancel my registration and refund my amount. But again i fell in trap of club mahindra when mr. Khot fantasised us to redeem 2 night / 3 days free stay voucher at coorg and to enjoy the resort of club mahindra.
It was mr. Khot’s, club mahindra tactics to misguide and procrastinate the matter to earn money by pushing the days ahead so that later club mahindra can state that refund is not possible.
Herein it is imperative to mention that several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.

Please note that i took membership instantly by paying rs. 35700/- with a vision that i will have memorable holidays with club mahindra but now it has become miserable. Buy paying rs. 35700/- to club mahindra i have not got anything but breach of trust by club mahindra. Rs. 35700/- may be small amount for you but it is my hard money and big amount for me.

I am sure you might have again trap of paying 3 emis and later harass me as per your notions.

Please note that i do not have any trust on club mahindra.

You are once again requested to look into the matter and reciprocate honesty by refunding my paid amount of rs. 35700/-.

Request you to please expedite refund process.

Regards,

Pramod rai

From: plc
Reply-to: [protected]@mahindraholidays.com
To: pramod n rai
Date: sat, aug 19, 2017 at 12:47 pm
Subject: re:'mhril=[protected]' holiday request - retention effort
Mailed-by: mahindraholidays.com
Signed-by: mahindraholidays. Onmicrosoft.com
Security: standard encryption (Tls) learn more

: important mainly because of the people in the conversation.

Dear mr. Rai,

Greeting from club mahindra!

It was my immense pleasure to have spoken to you today on a length. As per our discussion on telephone, we completely understand your concern. As you are our most valued customer, we would like to assure you and your family that, going forward we shall certainly ensure you get quality experience with club mahindra.

On the outset, we would honestly want you to holiday with us and experience all our world class services and unique family holiday experience that we have to offer for our valued members.

As per your request and as an extreme exception, we are pleased to offer you 2 nights additional special nights along with your current 5 night complimentary nights. Also, i would like to reitirate, we would first block the nights for you in your desired resort, in your season. Once blocking of nights are done and upon confirmation, you are required to make the 3 emi's payment as discussed. Once the 3 emi has been realized in our system, you will be able to confirm the block and retrieve confirmation voucher for the same.

I hope the above help you to plan you holiday and puts your concerns to rest. We hope that you will renew your trust in us and we look forward to offering you many years of memorable holidays with us.

Your revert to the above would be highly appreciated.

Warm regards,
Jijo paul jose,

From: pramod rai
To: [protected]@mahindraholidays.com
Date: fri, oct 27, 2017 at 10:19 pm
Subject: re: 'mhril=[protected]' holiday request - retention effort
Mailed-by: gmail.com

Dear sir,
You once again want to trap me for paying 3 emis and later harass me as per your notions. Why i have to pay 3 additional emis to redeem 2 night / 3 days free stay voucher. Why 2 night / 3 days free stay voucher can’t be redeemed before paying 3 additional emis. Anyway the 2 night / 3 days free stay voucher was free irrespective of membership. I took membership and paid rs. 35700/- but still you want to trap me for paying additional emis.

Please note that i do not have any trust on club mahindra.

Herein it is imperative to mention that several times i have made request to pay my paid amount but till date i have not received my paid amount of rs. 35700/-.


You are once again requested to look into the matter and reciprocate honesty by refunding my paid amount of rs. 35700/-.


Request you to please expedite refund process.

Regards,

Pramod rai

From: pramod rai
To: [protected]@clubmahindra.com
Date: fri, oct 27, 2017 at 10:22 pm
Subject: re: 'mhril=[protected]' social media case
Mailed-by: gmail.com
The above correspondences