[Resolved]  Club Mahindra Holidays — complaint about providing used voucher and not responding

Address:

IIT GUWAHATI, 781039

Hi,

This is dr. Debapratim das from iit guwahati. I am writing this e-mail regarding the malpractice going on in the name of clubmahindra.

This is to inform you that recently[protected] we were called by club mahindra people to meet at lily hotel, guwahati on 16th june to collect free vouchers for 2 days 3 nights at clubmahindra properties as we recently purchased a renault duster.

On that specified day, we met your representative (Ph no. [protected], i do not remember his name) who explained us about the clubmahindra membership offers. However, at that moment we were unable to purchase the membership. As we were eligible for the gift voucher, the representative confirmed that he will send the voucher through whatsapp and indeed he sent us the coupon by whatsapp (Voucher no. Jhuy140hqy).

On 7th july, we did try to book using the voucher sent to us and were surprised to see that the voucher was already used on 7th june by mr. Subodh saha (Note that the same voucher was sent to us on 16th june). We immediately called your representative and he confirmed that he will send a new voucher the next day (8th july 2019) by 10 am. I did try to contact him several times and he is not taking my call the entire day which clearly suggests that he is not willing to provide any new voucher.

This is very unfortunate, unprofessional and unexpected from clubmahindra. This is very embarrassing as well. I consider this as a harassment and also believe that clubmahindra administratation does not approve such kind of malpractice. Under the circumstance, i request you to take necessary action against this representative and provide us the voucher for which we had to go through all these harassment.