[Resolved]  Club Mahindra Holidays — Complaint regarding auto deduction of EMI from my credit card without my authorization

We want to raise a complaint regarding Mr Anand and Miss Tanya Agents at Club Mahindra NSP branch Delhi who fraudently used our credit card for EMI deduction of Go Zest without our permission and prior intimation.
Mr Anand and Miss Tanya offered us free holiday package by calling us at Barista NSP on 2/2/2021 .They also told us about the GoZest package, on being our unsurety about the package they told us to give minimum 21, 780 and avail the holiday at package club mahindra .On liking the resorts and holiday only then we have to pay the rest EMI of GoZest package else membership will automatically be cancelled.But all the comitments regarding holiday and payments which were made by both the agents regarding the package came out to be false during our holiday at Club Mahindra .

We have given the negative feedbacks on the calls which we have recieved from club mahindra, regading the agents and holiday stay at club mahindra and also about the false comitments made to us by both the agents, each time representatives on call say -"higher authorities will call u ".But no calls recieved till yet. And now all of the sudden EMI of this package was auto debited from my credit card without prior intimation.

I have not selected any auto debit option through my card on my membership form, and even not given any authority to Mr Anand or Ms Tanya to do so.

This is case of fraud which these people had done .

I request you to look into the matter and refund my emi amount which got auto debited from my card without my authorization and also cancel this package

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