[Resolved] Club Mahindra Holidays — constant unavailability of studio wherever requested

Dr Vasishtha

from Agra, Uttar Pradesh

Address:

New Delhi, Delhi, 110045

Hi, my membership number is 1573405... I am a senior citizen and have the white membership; we are members since 2010. Every time when we want to book prior, the reservations are not open, when they are open, the studio is not available in desired dates... We have been trying and finally cancelling many of the planned holidays... It is an extremely exhausting process... Vee disappointing.

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Jan 20, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Club Mahindra Holidays Customer Care's response Hello Dr.Vasishtha,
We feel bad that you had to go through this and we would like to reassure you that we are here and listening to you.
We have noted your membership ID and feedback is being shared with Member Relations team who will connect with you shortly to ensure this is addressed.
Thank you for taking time and reaching out to us.

Verified Support

Dec 20, 2017

Club Mahindra Holidays Customer Care's response Hi Dr. Vasishta, with reference to the interaction with our MR Executive (ID - #[protected] we hope that you are satisfied with the solution provided. We would be awaiting your revert regarding the booking dates for March.

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Comments

Dr Vasishtha

from Agra, Uttar Pradesh

The dates suggested do not match with our schedule at all.. it was mentioned to the executive. We fail to understand when we request the booking in advance, it is denied because it should be only 15 days prior that bookings are done, and when we try 15 days early; the bookings always seem to be full and NO AVAILABILITY seems like a constant.. however when you want to make us the members, there are all sorts of false promises... very dissatisfied by CLUB MAHINDRA... I may ask, if the rule is BOOKING 15 DAYS PRIOR.. then give us bookings from 5 or 6 Th JANUARY as you promise.