[Resolved]  Club Mahindra Holidays — emi deducted before given date without any notice

Address:Mohali, Punjab, 160062

My membership id is 2788276. I got a call from club mahindra executive on 4th feb and she told me that if i pay my emi before due date then i will get food coupon. I told them that i don't want to pay right now and i don't need your coupons. The only reason for this is that they never fulfill what ever they say so i don't trust them. I already filled multiple complaints about them in past. This time they move one step forward in their pathetic service and despite of my no they deducted the emi amount from my credit card which is linked to the payment option and. When i call their office they told me to give them 5 minutes and they will solve this but i haven't heard anything back from them. And even they did not respond to email. I don't want to continue with them but every time they told me that they don't have member cancellation policy and they can't tell me if i will get my back or not. I am really sick of this memberships even i haven't use any vacation offered by them from the date i bought this membership. I really want my money back and need to get rid of this.
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Feb 13, 2019
Complaint marked as Resolved 
No step has been taken so far, they just called and said it will not happen again. I got a call from club mahindra office and in our conversation I told them to arrange a meeting with someone who can make decisions and can guide me to the membership cancellation process. I have not heard back on this yet.
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
Club Mahindra Holidays Customer Care's response
Hi Bharat, we are here to help you. Your concern has been escalated to our Member Experience team, please be assured that they will reach out to address this shortly.
Feb 13, 2019
Updated by BharatSingh
As per my telephonic discussion with club mahindra I told them to arrange a meeting with any of decision maker who can tell me the process to cancel my membership. I have not heard ba k from them on this year and they incorrectly marked this complaint as revolved. Also for the incorrect deduction of emi they only said it will not happen again. Earlier they were offering me fod coupons for the payment now that option is also gone. I don't know on what ground they closed this complaint. I need my money back and that is what I told them.
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    Club Mahindra Holidays Phone
    +91 44 3988 1000
    +91 44 6695 3435
    Club Mahindra Holidays Address
    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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