[Resolved]  Club Mahindra Holidays — Failure of Commitment by Unprofessional Management

Address:

New Delhi, Delhi

We are very disappointed with Club Mahindra’s Present Services. My membership number is 2607370 and my registered mobile number is [protected]. Our holiday is starting from 7th January 2015. I purchase this white package from Club Mahindra's Delhi Direct Sales Manager Mr Prashant Joshi, whose mobile number is [protected], He is from your Pitampura Branch. He commit me in wtitten that he will give me Rs. 21, 000/- resort voucher and he will also give me 6 Nights RCI Holidays. He commit me all the above mentioned point when he came to my office on 9th December, 2014. We have all the proof like voice recording and his written commitment which is attached in email and then We paid him total payment of Rs. 51, 000/- (Fifty One Thousand only) and he also told us that he will give me Rs. 6, 500/- (Rupees Six Thousand Five Hundred only) cash back before 7th January, 2015. Now we are calling him again and again but he is not giving proper response. His conduct behavior is really very Bad and now, he is denying that he has not given me any written confirmation. We are very disappointed with his services and way of talking. Today we got welcome kit from Club Mahindra and it contains only a Card and a Resort Boucher of Rs. 10, 000/- (Rupees Ten Thousand only). Mr Prashant commit me in written that the Club Mahindra will provide us Rs. 6, 500/- (Rupees Six Thousand Five Hundred only) cash back and Rs. 21, 000/- (Twenty One Thousand only) Resort Boucher before 7th January, 2015 but we got only Rs. 10, 000/- Gift Voucher today. We don’t have any confirmation that when we can get Rs. 6, 500/- (Rupees Six Thousand Five hundred only) cash back, Rest Resort Boucher of Rs. 11, 000/- (Rupees Eleven Thousand only) and my 6 Nights RCI Holidays. He also didn’t told us that how we can nominee to our parent or colleague to use the holidays. We also email all these matter to Club Mahindra on 2nd January, 2015 at [protected]@clubmahindra.com but didn’t got any proper reply as yet. Kindly do the needful and fulfill all the commitment that Mr Prashant Joshi committed me on behalf of Club Mahindra.