[Resolved]  Club Mahindra Holidays — Fake commitments

Address:New Delhi, Delhi, 110027
Website:www.clubmahindra.com

I would like to raise a serious concern regarding the commitment that was made at the time of my club mahindra membership. I have been dealing with mr prakhar on this matter for almost 4 months now.

Firstly, i was convinced for your membership and provided further referrals as well. I became your member and also referred 5 more members. On this i was committed an i-phone 6 as per your web site. Now it has been almost 3-4 months and i have not yet received anything. I have been constantly following up over emails and also with mr prakhar but there has been no resolution.

After repeated reminders, i was then again falsely committed that instead of an i-phone 6, i will now be given i-phone 5s and the resort credit vouchers. But unfortunately, the same has also not been given as committed. I am highly disappointed with the functioning of the organisation and may this prompt to cancel my membership as well as cancel all the referrals provided.

Please let me know if this was a false promise been made just to attract the customer?? This incident has put forth a very bad impression of club mahindra in front of all o[censored]s.

I request you to please look into this and address it immediately, as such incidents jeopardise the reputation of an organisation prompting them to end their relations.

Looking forward for an early resolution or let me know an escalation matrix to be followed else this should be reported as fraud.
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May 10, 2017
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2016
Club Mahindra Holidays Customer Care's response
Dear Sir,

We sincerely apologize for the inconvenience you have faced and we would like to connect with you regarding the matters you have highlighted. Please share your contact number along with your membership ID with us on our Facebook page via an inbox message for our team to get in touch with you.

Warm Regards,
Club Mahindra Team
Nov 03, 2016
Updated by Shakun Talwar
You have all my details...pls provide the resolution to my issue at the earliest or else I will take up the matter with other consumer forums & authorities.
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    +91 44 6695 3435
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    Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
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