[Resolved]  Club Mahindra Holidays — fake promises leads to unprofessional

Dear all,

I am member of club mahindra for the last 7 to 8 months, i paid almost more than 86k.
While taking the membership sales representative told me that there is a special offer of additional 10 nights (5 vouchers) every year for another 25 years. Even he has sent a email from his official id as well, now i am getting a update that they wont fulfill that. I sent earlier email to customer relationship highlighting the issues in the month may but till now no resolution so far. Later on i got a call from the same sales executive highlighting these.
I need my refunds if club mahindra executives are telling lies and false promises then no need to continue with the service.

Below are the details:

Highlighted issue : mhril=[protected]Raised this concern on 1st may, taken followup till jun 15th), not resolved till now as per website there is a sla of 2 days.

From the last one month i have chasing with the sales executive and their manager to visit my place to sort out the issues but they don't have a time for the existing members.

Membership id: 2808493

Let me know if you needs emails, voice recording and other facts which i have.
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Jan 13, 2019
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Dec 11, 2018
Club Mahindra Holidays Customer Care's response
Hi Uma, we regret to know the inconvenience you've faced with us. We have noted your Membership ID, please be assured that our team will look into this and assist with your concerns.
Dec 24, 2018
Updated by uma shankar2
Dear Team,

Any update on this? It's being more than 15 days.. although received calls from sales team to withdraw the complaint not for the resolution.

Even got call from club mahindra relationship team.. every week they are giving one more weeks deadlines ...
Dec 29, 2018
Updated by uma shankar2
Dear Team,

Awaiting response on this... still no update from club mahindra... there should be SLA to resolve these issues..
Jan 04, 2019
Updated by uma shankar2
Dear Team,

Can I consider that club mahindra won't be able to resolve the issue raised because of false commitments from the sales team?

Please let me know the exclations matrix to involve others.

Awaiting response on this...
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