Club Mahindra Holidays — false commitment done while selling me the membership (id 2910499 anju chaudhary) (interaction id[protected]

Club Mahindra Holidays — false commitment done while selling me the membership (id 2910499 anju chaudhary) (interaction id[protected]

A AnjuChaudhary

On the day of women's day i opted for membership for 2 years as suggested, guided and pitched by the sales representative mr. Ankush rana (Cont no: [protected]) at kalyan jwellers, pusa road karol bagh, delhi. As per him, he told us that it will be for 2 years and if we like the services than we can opt for 25 yeas of a plan later-on. And currently we just have to pay total of rs 67, 764/- in below mentioned way. Upfront / down-payment rs 33, 840/- and 3 emi of rs 11, 308/- total 67, 764/-. When i called customer care team they told me that the plan is for 25 years only and there is no 2 years of a plan. If it's the same i would not be interested in having the membership and requested them to kindly arrange for the refund of the down payment of rs 33, 800/- i paid and cancel my membership. Anju chaudhary Membership id: 2910499 Regards, Anju chaudhary [protected] Was this information helpful? No (0) Yes (0)
Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Apr 13, 2020 Club Mahindra Holidays Customer Care's response We hear you, Anju. Please be informed that your concern has been shared with our team, they will get in touch to assist further. Apr 15, 2020 Updated by AnjuChaudhary To Club Mahindra Holidays team, Please share the TAT for the same. Regards, Anju Chaudhary
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Comments

AnjuChaudhary

You people are the cheaters, non of your representative have approached me as of now.. Again in wain have sent a mail to your kind department.

Shame on you as a reputed organisation.

Please refer the mentioned mail I sent today after waiting a long. As your 90 working days of a promise is failed a long back and have started feeling frustrated.

If still I do not receive my refund in next 10 working days, I will see you in court with having multiple other claims than my actual refund. I mean it.

Below attached is the mail.

Anju Chaudhary
1:22 AM (1 minute ago)

to memberexperience, ankushpal.tm, meghana_desai, sujit_paul, Rohit

Dear All,

As I wrote on 7th Apr'20 I have not received my refund till date. As per your concerned team the refund should be sent to me with-in 90 working days. But unable to understand when those 90 working days will be over.

Kindly arrange to refund my said money or will not be left with another option to go legal. Treat this as my final communication on refund of my said amount before going legal.

Attached are the written communication mails that I received in response from your concerned department where-in every time I got a confirmation that someone concerned will be in touch with me. But none of your representatives turned back. Whenever I called customer care people they put me on a long hold and disconnected the calls. Now I have started feeling that my request is being treated as granted. Now this matter is getting on my nerves.

Again would humbly request you to kindly arrange processing my refund money at the earliest and I need TAT (Turn around time) for my refund.

please take a note: I am updating the same on Consumer Forum also.

Regards,

Anju Chaudhary
[protected]

2 Attachments

Anki369

from Delhi, Delhi

They cheated me in the same way. Prashant Joshi and Divyangna Dhaja offered me 2 year membership which doesn't exist. They have cheated me of 68000 rupees. They don't pick my calls now.