[Resolved]  Club Mahindra Holidays — false details given by agent

Address:400097

Date-03.10.3018
Sir,
I am a retired defence personal, on 23.09.2018 (Sunday) a agent from club mahendra came to my home at film city road, malad east and he discussed about cost and benefits of club mahindra membership but he didn't cleard about annual maintenance fees (Asf) and my wife paid half of membership amount by credit card on same time later after his departure, my wife called one of her friend who's father is also a member of club mahindra holidays she informed about as[censored]nder which one has to pay 14000/- every year. My wife got astonished and immediately called to that agent on same date for clarification on that. He said it is there and i told you in very beginning but also told that it will be waived off, whereas it was not told as i was also present during the discussion. She asked him immediately to return the money or waive off that amount. My wife and i called him next day morning also at about 1000hrs to him and his senior to stop any further process of membership and refund the money but yet no action has been initiated from them and didn't returned the money. After a lot of call he told that he will come at our residence on 01.10.2018 and give a written promise in black and white for waiveoff of asf but he didn't turned up.
It is requested to do the needful.
Thanks,
Mr. Murarimohan,
Email: [protected]@gmail.com
Contact no.[protected]
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Nov 6, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Club Mahindra Holidays Customer Care's response
Thank you for highlighting this, Murari. We have shared your details with our Member Experience team and they'll connect with you shortly to address the concern raised.
Verified Support
Oct 04, 2018
Club Mahindra Holidays Customer Care's response
Hello Murari, basis interaction ID[protected] we understand that our team has addressed this concern over a call. Thank you for reaching out to us. Hope you have a good day!
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