[Resolved]  Club Mahindra Holidays — false promise and poor customer support

Address:

Pune, Maharashtra

Club Mahindra Holiday Resort looks good name but I had a worst experience . I was planning to give some gift on my father birthday and find Mahindra club holiday as a good option. I had been called by one of the sales executive about lucrative offers which Mahindra Holiday resorts India is offering.

The sales executive promises discount, 5k meal voucher, 2 day complimentary night at any resort and no charges for immediate family member. He also told me that you need to pay Annual charges after a year.

They gave me cash discount and told me that the meal voucher will come along with membership card. I haven't received the meal voucher with the member ship card. Moreover Annual charges and family charges things were false.

When I contacted the sale execute about the same, he keeps saying that it will be done in a 2 weeks time. I am following with him from last 6 months.
I have also contacted them multiple time for complimentary stay but every time he give some accuse and never filled up his promise.

He has stopped picking my phone from last 2 months. I raised this issue to their customer care multiple times. These guys told me these are common complaints that we receive and nothing much can be done.

They told me that they have forwarded the complaint to concern department and they will contact me. I am following them with last three weeks and no body has called me.

My only suggestion to the viewer here is that they are not transparent and consistent in their delivery/promises, so please be aware.

Thanks
Mayank