[Resolved] Club Mahindra Holidays — false promises and harassment for refund

ramnathpai

from Mumbai, Maharashtra

Website:

www.clubmahindra.com

I had posted a complaint previously on this forum, which has not been closed by Club Mahindra. (mahindra-holidays-false-promises-during-sales-and-now-harassment-for-refund-c1978125)

So now we have proof that important information regarding additional charges was hidden from us by their representatives. Still they are not giving us refund and forcing us to continue with the membership. Their ridiculous response is you confirmed the membership. I wonder why they don't understand that we confirmed because you hid the information. We would not have confirmed if you had told us all the facts.
I recently read that your company's cashflow has increased. I think it's time to tell the world that your sudden increase in cash flow is through duping customers like this. I can see on this forum that even people who cancelled within 10 days have not received refund, which is your company policy!

Shame on you Mahindra Group!

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Aug 16, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

Club Mahindra Holidays Customer Care's response We don't want you to feel this way, Ramnath. Kindly allow us some time to get this checked with our team and we'll get back to you on this soon.

Jul 03, 2018

Updated by ramnathpai Your teams are playing ping-pong with our case. Do you really have any department that can follow legal and ethical rules and take a decision on refund???