[Resolved]  Club Mahindra Holidays — false promises during sales and now harassment for refund

Address:Mumbai City, Maharashtra
Website:members.clubmahindra.com/our-resorts

Facts were hidden when we were sold the membership. They said there were no hidden charges and most of their international resorts had extra charges. It's been less than a month that we took the membership and have not availed of any of their facilities. Based on the incorrect facts stated during their sales, we decided to cancel the membership. We have been calling, emailing and even escalating the complaint but no one is responding and they are not taking about our refund at all. We have to receive refund of around 2 lac inr, which is a big amount.
I don't know why they are behaving so carelessly and inhumanly with us. Please help.

Membership id: 2816365

Thanks
Ramnath pai
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Jul 6, 2018
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2018
Club Mahindra Holidays Customer Care's response
Hello Ramnath, this is certainly not the experience we wanted you to have us. We have passed on your details to our Member Relations team, they will get in touch to address this.
Complaint comments 

Comments

It has been 2 days now. No one from Club Mahindra reached out to me. When I called the marketing guy, he got me in touch with someone from payments team.

The payment team person first said that they wanted to try to negotiate with us, hence they haven't processed our cancellation request placed a month ago! I'm wondering who were they negotiating with because I receive NO call from them.. @Club Mahindra: Were your team members negotiating with each other???

Then he also said after verification call, zero refund is given. I have not used any Club Mahindra facilities and I'm cancelling because YOU lied to us. Despite asking at least twice to marketing person and verification call individual about any extra charges, we were not informed of access fee on Club Mahindra international resorts. You want to charge us 2 lac INR for THESE LIES??? Really??? May be you want this money to recruit more shameless liars in your company!

Finally, after heated argument, the person said he'll process our cancellation request and send us an email. Now it's 24 hrs and I haven't received any response again.

PLEASE ACT RESPONSIBLE AND GIVE OUR MONEY BACK.

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