Club Mahindra Holidays — for cancellation of membership

Address:

Mumbai City, Maharashtra, 400018

Dear team & concerned person
Before reading my issues and concerns i would like to request you all that pls go through my each line carefully and also read the attached mails carefully.in the attached mails pls read the chain mails till end.
Your companys representative mr anup tiwary, approched me and explained about the membership in sep 2016. I was not so prepared to take the membership so soon as both my kids were very small (2.3 yrs and 10 mths old resp at that time). So i denied taking the membership and asked mr anup to contact again after 1-1.5 yrs as my kids will be a bit big by then to plan any holidays. He started giving me options so that i can sign the membership and my kids will also not suffer.. He clearly told me that"mam you give the booking amount of rs 32160/- currently and sign the membership today because we are giving you 5+7 nights as an offer.. Under this offer you pay rs 32160/- now and whenever you are comfortable with kids and planning for holidays (Can be 3 mths, 6 mths 1 yrs or so on.. No time boundation), pay rs 28434 more and go for 5+7 nights. After availing 5+7 nights it will be entirely your choice to furthur avail the membership or not and give the remaining amount after availing this. He clearly said that you are not suppose to pay any amount apart from this 32160+ 28434.
Before signing the membership i clearly conveyed 3 things:
i will pay every amount in cash and not through account
i will not avail the offer of 5+7 nights so soon being my kids small, it may take 6 mths to 2 yrs in availing these nights. And when i will be prepared for these holiday, as per your saying, i will pay rs 28434 more and can go.
only after availing these nights i will decide wether to fully enter into the membership or not and if will be satisfied with services and hospitality of club mahindra resorts, i will pay the remaining entire amount in one go and in cash.. No account debit will be allowed.
Mr anup tiwari comfortably said okey on all above points and took booking amount of rs 32160/- in cash. I was satisfied as i was very sure that whenever i will plan for holidays, i will give rs 28434 more and can go anytime i want (As per mr anup).
Also while signing the documents he told me that you will get conformation call and say ok on everything they say, because being your relationship mgr i will take approvals for all your requirements and will manage evrthing.. These phone call is just a formality of conformation call.. But a big shock came to me when i got call for payments /emi's etc and one day an emi of rs 9478/- got debited from account. I called up mr anup and he said that it was by mistake and will get the refund.. And my debited amt was refunded. But still i kept on getting messages and phone calls for due emi which was very annoying for me and it seemed that i have taken loan from club mahindra and i am not paying emi's.. I called mr anup and told about all these and he said and requested me to pay 3 emi;s i. E rs 28434 (Which was required to be paid at the time of availing of hoildays). He assured me that after paying rs 28434/- nobody will be going to call me for payment. Again i paid 3 emi ie rs 28434 in cash. Then came the second shock, even after i paid rs 28434, i got messages and calls for payment. Then i started getting calls form call centre and ur collection deptt and then whole picture was clear when i got call from mr kunal and then i realized that mr anup tiwary has done a big cheating with me and all he did was a clear cut fraud and misselling. Refer the attached mail (In name of anup tiwari), in which i clearly wrote all he said and he recived the mail and after evertime he recieved my mails, he use to call me up and said that"mam dont worry and avoid all phone calls and mails as things will be the same which i have disccussed with you and assured me evertime that he is right". If i or my understanding was wrong then mr anup tiwari must have replyied me back over my mail with the right policy. After recieving mail from mr kunal, i forwareded same mail to anup, and he asked me to avail the holidays to avoid all these. After repeted follow ups he assured us to give 6 nghts to kerela from 24 to 30th july (2 munnar, 2 allepay, 2 kumarkoram). He said he will give us booking conformation of kumarkoram once we reach munnar, but again he failed in his commitment and he did booking of 4 days only and we did booking of remaining 2 days from our own as our return flight from coachin was on 30th. All these is nothing but a mental harrassment..
Whenever i told mr anup tiwari that this is fraud he has done to me and i will go to police and court, he threatened me that consequences of this will b bad.
We have more trust and faith on name and goodwill of the organisation and your representative is the face of your organization.. Just for the sake of getting one membership signed, ur representatives do misselling and cheating with people and their hard earned money. Miscommittments, fake committments etc at their end should seriously be taken by the top mgmt..
My husband is a doctor.. He holds reputated position in indian medical association. Mr anup must have treated his client with sophistication and honesty.. One mail or message of my husband in ima group about the fraud by club mahindra may detoriate and harm the image and goodwill of your organisation.
Finally pls note: going forward, i should not recieve any msg or ph call from club mehindra holidays cancel my membership and return me my balance amount. i have paid rs 60594/- which is my hard earned money. I will definately take action against the fraud people who have no respect for my hard earned money.
Membership number - 2721428
Copy of this mail is sent to :
Commissioner of police, new delhi
Serious fraud investigating office (Sfio)
Regards