Club Mahindra Holidays — Fraudulent behaviour and I want to cancel the membership

Address:

Chennai

Hello myself murugavel from pondicherry and i have recently bought a *red* category membership from clubmahindra.
So i contacted the sales team for the registration of membership and they gave me all the details and procedure for signing up the membership.

They have quoted me a down payment of inr 41360.

As a token advance i paid inr 10681 with my card and post signing up the membership i paid the remaining down payment of inr 30679 via neft.

My membership id is 2887313

Executive has informed me the i'll receive the welcome kit via courier and it's been a year still i haven't received any kit and i have been paying 6 emi from the date of signing up and i haven't even utilized any booking but i have been paying the emi.

Last february 2020 i contacted club mahindra executive for a trip to munnar but unfortunately due to covid-19 pandemic the resorts were closed.

As situation got worse and i stopped paying the emi and after a long gap of 6 months i contacted the same person for booking to munnar in the month of august as all the resorts were open but your executives didn't respond to me and they blocked my calls and they never bothered about anything.

Shiva from clubmahindra was speaking very rude to me in a vulgar manner and kept calling me for stupid reasons.

Kalaselvi from collection team was threatening me to pay the emi and her way of approach was like stranger.

After facing lots of struggles and i came to a conclusion to cancel the membership.

Inspite of paying inr 1, 50, 000 i haven't even got a single holiday.

So, i want club mahindra to cancel my membership and refund me the full money whatever i paid without any further questions and delays.

In case if club mahindra is not cancelling my membership and not refunding the money means i'll directly go to the nearby police station and lodge a complaint against the resort and i'll directly go to the resort and i'll go facebook live and i'll inform the guest that club mahindra is involving in such activities and please don't prefer club mahindra.

I'll do this with all my influence if club mahindra fail to refund the money and i'll not let resort to function if club mahindra is not refunding the money.

Kindly contact me at [protected]

Regards,
Murugavel